Monica Ortiz
New Braunfels
Summary
Dedicated and detail-oriented Criminal Justice professional with experience in probation management, court administration, and customer service. Proven track record of reliability, effective communication, and problem-solving.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bond's Officer
Comal County Adult Probation
02.2024 - Current
- Issue bonds to provide financial guarantees for individuals detained pending trial, ensuring compliance with regulatory requirements
- Educate clients on terms and conditions of bail bonds, maintain detailed records of transactions, and monitor compliance with court ordered-conditions
- Conduct thorough risk assessments when issuing bail bonds, minimizing potential losses and ensuring public safety
- Track client compliance with court-ordered conditions, such as drug testing and ignition interlock device monitoring, and document results for court records
- Monitor and manage probation violations, verify compliance with court-ordered requirements and take appropriate action when necessary
Merchandiser
Sam's Club
09.2021 - 02.2023
- Led sales and profit growth through strategic planning and execution
- Ensured accuracy of promotional presentation, including visual signage key item placement, and inventory management
- Collaborated with other vendors, event staff, or team members to achieve common goals
- Increased sales by 25% through effective marketing and member engagement strategies
Operations assistant
Snow King Vendors & Treats
10.2012 - 08.2022
- Coordinated merchandise flow, managed cash handling, and maintained a clean and organized business
- Provided excellent customer service, handled transactions, and resolved customer complaints
- Prepared menu for the shift, kept track of supplies/inventory, and performed management duties
- Maintained a 99% customer satisfaction rate through excellent service and conflict resolution
Deputy Clerk
Caldwell County Clerk
05.2006 - 10.2011
- Reviewed and processed court orders, warrants, and other legal documents to ensure accuracy and compliance with regulations
- Coordinated with law enforcement agencies to facilitate the execution of warrants, arrests, and other legal actions
- Ensured timely and accurate processing of court documents, supporting the efficient administration of justice
- Developed strong relationships with law enforcement agencies, facilitating effective communication and collaboration
Education
Bachelor of Science - Criminal Justice And Criminology
Texas State University
San Marcos, TX12.2023
Skills
- Legal knowledge and procedures
- Effective communication and problem-solving
- Time management and organization
- Attention to detail and accuracy
- Computer proficiency (Microsoft Office)
- Research and analytical skills
- Bi-lingual (English and Intermediate-level Spanish)
- Customer Service and relations
- Inventory management and control
- Cash handling and management
Certification
- ALERT (Active Shooter Response)
- Community Supervision Officer
Timeline
Bond's Officer
Comal County Adult Probation
02.2024 - Current
Merchandiser
Sam's Club
09.2021 - 02.2023
Operations assistant
Snow King Vendors & Treats
10.2012 - 08.2022
Deputy Clerk
Caldwell County Clerk
05.2006 - 10.2011
Bachelor of Science - Criminal Justice And Criminology
Texas State University
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