Monica Palacios
Minneapolis,MN
Summary
Dynamic professional with a strong customer focus and proven experience at VACA TAX & FINANCIAL GROUP LLC. Skilled in budget management and team coordination, I excel in creating positive client interactions and maintaining efficient operations. Adept at using POS systems, I consistently enhance service quality and foster lasting relationships with clients.
Overview
9
9
years of professional experience
Work History
Receptionist
VACA TAX & FINANCIAL GROUP LLC
06.2024 - 12.2025
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Janitorial Assistant
MN CLEAN SERVICES, INC
04.2018 - 10.2025
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
HOST
The Monte Carlo Restaurant
01.2021 - 08.2025
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Server
Pancheros
02.2021 - 01.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cashier
Supermercado Latino
01.2017 - 04.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Education
High School Diploma - BIOQUIMICA FARMACEUTICA
UNIVERSIDAD CATOLICA DE CUENCA
ECUADOR06-2009
GED -
MOUNDS VIEW ADULT ENGLISH EDUCATION
Mound, MNSkills
- Budget management
- Customer focus
- Food and beverage service
- POS systems
- Team coordination
- Punctuality
- Honesty
- Respect
- Organize
Timeline
Receptionist
VACA TAX & FINANCIAL GROUP LLC
06.2024 - 12.2025
Server
Pancheros
02.2021 - 01.2023
HOST
The Monte Carlo Restaurant
01.2021 - 08.2025
Janitorial Assistant
MN CLEAN SERVICES, INC
04.2018 - 10.2025
Cashier
Supermercado Latino
01.2017 - 04.2018
High School Diploma - BIOQUIMICA FARMACEUTICA
UNIVERSIDAD CATOLICA DE CUENCA
GED -
MOUNDS VIEW ADULT ENGLISH EDUCATION