Desired Job Title
ReceptionistOwner Operator / Fleet OwnerCompany DriverDispatcherSr. General ManagerWork Type
Full TimeContract WorkLocation Preference
RemoteHybridOn-SiteOpen to relocation: Yes
Open To Work
ERICA VEGA
Operations Management
Pflugerville,TX
Work Preference
Summary
Bilingual professional with 25 years of experience in logistics, transportation, and foodservice management. Successfully led large teams and managed multimillion-dollar operations in corporate and military environments, driving organizational success. Strong background in fleet operations and school administration, providing excellent customer service and compliance.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Receptionist
IDEA Public School
09.2025 - Current
- Front office management: Greeted and assisted visitors, parents, and students while managing check-in/check-out process to maintain a welcoming and organized reception area.
- Communication: Answered and directed phone calls, took messages, and handled incoming and outgoing mail and emails, facilitating effective communication between administrators, teachers, parents, and students.
- Information and security: Provided information about school policies and events to callers and visitors while ensuring school security by controlling access to the building and following safety procedures.
- Administrative support: Performed general clerical duties such as filing, data entry, and photocopying.
- Record keeping: Maintained and updated student records, attendance, and staff or school event calendars.
Owner Operator / Fleet Owner
TNQ Logistics & EJI Logistics LLC
08.2022 - 06.2025
- Oversaw fleet of 5 trucks, handling recruitment, scheduling, compliance, and financial management.
- Achieved 98% on-time delivery rate through efficient route planning and vehicle maintenance.
- Collaborated as team CDL driver across 48 states, consistently logging 6000-7000 miles weekly.
Company Driver
Martin Transportation Systems / Werner Enterprises / Carthen Group
01.2022 - 04.2024
- Transported freight across long-haul and dedicated routes, ensuring cargo safety and timely delivery.
- Operated dry vans and reefer units, ensuring efficient cargo handling through drop-and-hook and live-load/unload processes.
- Maintained DOT-compliant logs, supporting regulatory adherence and enhancing overall safety performance.
Dispatcher
Martin Transportation Systems
10.2022 - 05.2023
- Directed night shift operations for a fleet of 10+ drivers, ensuring route efficiency and timely delivery.
- Coordinated schedules and resolved issues between drivers and customers to ensure smooth operations.
- Maintained operational logs, reports, and compliance records to support regulatory requirements and operational transparency.
Sr. General Manager
Southwest Foodservice Excellence LLC
12.2013 - 10.2020
- Managed foodservice operations for school district, leading team of over 125 employees to deliver quality meals and services.
- Developed and monitored budgets to ensure USDA compliance while enhancing nutritional programming for student health.
- Oversaw hiring and training processes, conducting employee performance evaluations to foster a skilled and motivated workforce.
Foodservice Manager
San Miguel Management
07.2011 - 11.2013
- Planned scratch-made menus, sourced quality ingredients, and managed food cost and inventory.
- Supervised food operations for 5 private schools serving 3,000+ students.
- Delivered high-level catering services and maintained sanitation standards.
Foodservice Instructor
Cubic Corporation (U.S. Army Contract)
02.2009 - 01.2011
- Designed lesson plans per TRADOC standards, facilitating field training exercises that prepared trainees for real-world culinary scenarios.
- Instructed Army Culinary Specialists (MOS 92G) in food preparation and service techniques, enhancing their culinary skills for effective military operations.
- Supported classroom and hands-on practical instruction for domestic and international trainees, fostering cross-cultural culinary knowledge and skills.
Sous Chef
Bon Appétit at Colorado College
10.2007 - 03.2009
- Coordinated with executive chef to oversee kitchen staff, develop menus, and streamline production.
- Maintained quality control and safety compliance to support efficient foodservice operations.
- Managed kitchen operations for diverse dining services at educational institution.
- Collaborated with culinary team to create seasonal menus and enhance food offerings.
- Supervised food preparation and cooking techniques to ensure quality and safety standards.
Foodservice Specialist
U.S. Army
02.1996 - 05.2007
- Operated foodservice programs serving 5,000+ soldiers daily during overseas deployments, ensuring high-quality meals under challenging conditions.
- Promoted to sous chef; coordinated logistics, food preparation, and quality control during field operations, enhancing overall service delivery.
- Secured 3rd place in Fort Lee Culinary Competition (2005) among 50+ competitors, showcasing culinary skills and commitment to excellence.
Education
Truck Driving Certification - Professional Truck Driver
Western Tech College
El Paso, TX10-2020
Bachelor of Science - Business Administration (Project Management)
Southern New Hampshire University
01-2020
Skills
- Office management
- Reception operations
- Customer Service
- Administrative assistance
- Scheduling
- Calendar management
- Appointment scheduling
- Record keeping
- Document management
- Communication
- Communication proficiency
- Verbal communication
- People Skills
- Interpersonal skills
- Conflict Resolution
- Institutional Nutrition
- Teamwork, FERPA Compliance
- Adaptability
- Time Management
- Prioritizing
- Planning
- Multitasking
- Attention to Detail
- Problem Solving
- Compliance
- Compliance
- Information security
- Security awareness
- Event Coordination
- Project coordination
- HR Operations
- Staff Training
- Budget Management
- Inventory Management
- Travel arrangements
- Microsoft Office Suite
- Database management
- Reporting Systems
- Reporting documentation
- Stream
- Raptor
- Frontline
- TEAMS
- GPS Navigation
- ELD Navigation Tools
- Dispatch Systems
- Dispatch Coordination
- Route Planning
- ELD Compliance
- DOT Regulations
- Freight Handling
- Vehicle Maintenance
- Menu Planning
- Food Safety
- Verbal communication
- P&L Oversight
- Compliance management
- Database management
- Project coordination
- Appointment scheduling
- Document management
- Recordkeeping
- Travel arrangements
- Office management
- Reporting documentation
- Reception operations
- Security awareness
Certification
- Adult and Pediatric First Aid/CPR/AED, 10/01/27
- CDL - Endorsements: Doubles/Triples, Tank Vehicles, Hazardous Materials, 12/18/28
- TWIC Credential, 08/17/28
- Certified ServSafe Instructor & Exam Proctor
- Food Protection Manager Certification
References
Available upon request or included in a separate attachment.
Core Skills
I am great with people and focus on providing excellent customer service. I communicate clearly, listen well, and handle difficult situations or disagreements with professionalism and tact (conflict resolution). I work well with others in a team environment., I can juggle many tasks at once (multitasking), manage my time effectively, and stay highly organized with great attention to detail. I am good at planning, prioritizing tasks, and solving problems. I can adapt quickly to new situations and always handle sensitive information with complete confidentiality., I understand how a school office runs, including its specific policies and procedures. I have experience communicating effectively with parents, staff, and students. I manage student records correctly (FERPA compliance) and can help coordinate school events. I am also certified in Basic First Aid/CPR., Route planning, ELD compliance, DOT regulations, freight handling, vehicle maintenance., Menu planning, food safety, compliance, institutional nutrition, budget management, inventory management., Staff training, scheduling, P&L oversight, dispatch coordination, HR operations., Microsoft Office Suite, GPS & ELD navigation tools, dispatch & reporting systems, specified school systems such as PowerSchool, Stream, Raptor, Frontline, TEAMS and so much more., Fluent in Spanish (spoken and written)
Languages
Spanish
Professional
Timeline
Receptionist
IDEA Public School
09.2025 - Current
Dispatcher
Martin Transportation Systems
10.2022 - 05.2023
Owner Operator / Fleet Owner
TNQ Logistics & EJI Logistics LLC
08.2022 - 06.2025
Company Driver
Martin Transportation Systems / Werner Enterprises / Carthen Group
01.2022 - 04.2024
Sr. General Manager
Southwest Foodservice Excellence LLC
12.2013 - 10.2020
Foodservice Manager
San Miguel Management
07.2011 - 11.2013
Foodservice Instructor
Cubic Corporation (U.S. Army Contract)
02.2009 - 01.2011
Sous Chef
Bon Appétit at Colorado College
10.2007 - 03.2009
Foodservice Specialist
U.S. Army
02.1996 - 05.2007
Truck Driving Certification - Professional Truck Driver
Western Tech College
Bachelor of Science - Business Administration (Project Management)
Southern New Hampshire University