MONICA PALM-EKANEM
MARIETTA,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Insurance Claims Specialist
Social Security Administration, SSA
08.2017 - Current
- Evaluated and settled complex insurance claims in strict timeframes.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Followed up with customers on unresolved issues.
- Posted payments to accounts and maintained records.
- Calculated adjustments, premiums and refunds.
- Verified client information by analyzing existing evidence on file.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintained confidentiality of patient finances, records, and health statuses.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Delivery Driver
Independant
01.2022 - 12.2022
- Developed and maintained professional relations between customer, store personnel, and company.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
Education
Bachelor of Arts - Business Management
Kennesaw State University
Kennesaw, GA05.2016
Skills
- Claims Investigation
- Policy Interpretation
- Claims analysis
- Claim Amount Calculations
- Data Entry
- New Policies Processing
- Teamwork and Collaboration
- Customer Service
- Client Interviews
- Policy Review
- Active Listening
- Documentation abilities
- Appointment Scheduling
- Analytical Thinking
- Problem-solving abilities
- Time management abilities
Timeline
Delivery Driver
Independant
01.2022 - 12.2022
Insurance Claims Specialist
Social Security Administration, SSA
08.2017 - Current
Bachelor of Arts - Business Management
Kennesaw State University
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