Monica Palmer
Pensacola
Summary
Knowledgeable [Desired Position] with solid background in managing legal intakes and streamlining client onboarding processes. Successfully facilitated numerous client interactions, ensuring accurate data collection and documentation. Demonstrated strong communication and organizational skills, effectively prioritizing tasks in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Legal Intake Specialist
Levin Papantonio Law Firm
05.2022 - Current
- Supported the successful resolution of cases by efficiently managing client files and ensuring all pertinent information was readily accessible for attorneys.
- Optimized workflow by managing multiple tasks simultaneously while prioritizing urgent matters effectively.
- Coordinated appointments between clients and attorneys, ensuring efficient scheduling and time management within the firm.
- Enhanced case management through detailed documentation of client interactions and timely communication with legal team members.
- Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.
- Improved client satisfaction by efficiently conducting legal intakes and gathering relevant information for attorneys.
Communications Specialist
University West Florida
01.2015 - 06.2021
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Implemented new messaging strategies designed to drive higher engagement rates and disseminate important information more effectively.
- Interpreted contracts and communicated terms and conditions.
Customer Service Representative
West Corporation
01.2010 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Computer Programming
George Stone Vocational
Pensacola, FL01-2016
No Degree - Office Procedures & Management
Pensacola State College
Pensacola, FL05-2011
High School Diploma -
B.T Washington High
Pensacola, FL05-1988
Skills
- Case evaluation
- Client communication
- Confidentiality compliance
- Client confidentiality
Timeline
Legal Intake Specialist
Levin Papantonio Law Firm
05.2022 - Current
Communications Specialist
University West Florida
01.2015 - 06.2021
Customer Service Representative
West Corporation
01.2010 - 03.2015
No Degree - Computer Programming
George Stone Vocational
No Degree - Office Procedures & Management
Pensacola State College
High School Diploma -
B.T Washington High
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