Monica Pascutto
South Farmingdale,New York
Summary
Passionate Telephone Triage Nurse with 8 years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice.
Accomplished Case Manger RN with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership and department coordinators to achieve highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating patient welfare.
Overview
9
9
years of professional experience
Work History
Case Management/ Telephone Triage After Hours RN
Nassau AHRC
07.2014 - Current
- Assess and review patients for discharge and planning and integrated services for patients requiring home care, home infusion and durable medical equipment (DME)
- Obtained and followed physician recommendations for both inpatient and outpatient care depending on diagnosed recovery process
- Updated and maintained discharge plan of care with physician, members of healthcare team, patients and families
- Collaborated in consults, patient care plans development, patient monitoring and evaluations.
- Advocated for patients by identifying insurance coverage, communicating care preferences to practitioners and verifying interventions met patients' treatment goals.
- Arranged placement of admissions and transfers in accordance with clinical standards and guidelines
- Trained, guided and mentored home healthcare providers to ensure all objectives were met.
- Secured insurance authorizations for rehabilitation facilities or long-term care placement
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Managed over 50 triage calls per shift.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Investigated and resolved issues affecting hospital operations and patient care.
- Educated family members and caregivers on patient care instructions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Nurse Supervisor
NYC Department of Education
05.2017 - Current
- Ensure continual delivery of high-quality nursing care
- Adopt and implement innovative nursing practices
- Recruit, select and guide nursing staff; Ensure that nursing staff remains in compliance with professional development and regulatory standards.
- Maintain healthy, collaborative team environment.
- Oversee 110 clinical nurses; manage payroll, scheduling, and staff trainings
- Excellent interpersonal, written and verbal communication skills.
- Able to work efficiently under time constraints and independently.
- Strong leadership skills and ability to work collaboratively with large teams.
- Able to handle multiple assignments simultaneously.
- Main liaison and coordinator of multi-disciplinary team that is composed of 80 registered nurses, medical services, mental health, operations, family supports, and each site its own administration.
Education
Masters of Science - Nursing- Healthcare Policy
Chamberlain College of Nursing
01.2019
Bachelor of Science - Nursing
Chamberlain University
02.2016
Skills
- Patient Care Planning
- Medication Administration
- Patient Care Assessment
- Specialized Healthcare Referrals
- Preventive Healthcare
- Bilingual
- Health Incident Triage
- Telephone Triage
- Home Care Recommendations
- Telephone Consultations
- Emergency Diagnostics
- Treatment Recommendations
- Initial Injury Intake
- Patient Advocacy
Timeline
Nurse Supervisor
NYC Department of Education
05.2017 - Current
Case Management/ Telephone Triage After Hours RN
Nassau AHRC
07.2014 - Current
Masters of Science - Nursing- Healthcare Policy
Chamberlain College of Nursing
Bachelor of Science - Nursing
Chamberlain University
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