Monica Peach

• Led and developed associates, delivering exceptional client experience and achieving all office-related growth objectives across three tax offices
• Streamlined the scheduling process for all Tax Professionals in three offices to ensure optimal productivity.
• Managed staffing, performance evaluations, coaching, mentoring, salary negotiations, and budgeting responsibilities
• Provided guidance and direction for the team, ensuring unity in achieving objectives.
• Promoted a collaborative work environment by fostering strong connections with fellow employees, significantly improving company morale and increasing employee retention rates.
• Maintained professionalism by handling upset customers with composure.
• Analyzed customer service trends to discover opportunities and provide management feedback.

• Identified areas for process improvement and recommended solutions that led to increased efficiency within the department.
• Collaborated with senior management on strategic planning initiatives, contributing valuable insights into company goals and objectives.
• Implemented quality assurance measures to maintain high standards of deliverables, reducing client complaints and increasing customer satisfaction.
• Monitored team performance through regular evaluations and feedback sessions, leading to continuous improvement in individual and overall productivity.

• Assisted customers by answering questions and responding to inquiries.
• Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
• Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.

• Instructed deli team on best practices for cooking and prepping food
• Provided instruction on the correct use of fryers and slicers to staff members
• Read and follow planograms accurately to set merchandise accordingly.
• Collaborated with managers to ensure efficient product maintenance and ordering processes
• Established strong professional connections with Store and Deli Managers in order to foster effective collaboration.

• Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
• Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
• Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
• Collaborated with Learning Behavioral Specialist and Psychologist to create personalized behavior plans for students with emotional disabilities and behavior disorders
• Provided individual and group support to students, promoting behavioral modifications and facilitating personal growth within the program.
• Fostered effective partnerships with parents and peers

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Managed multi-line phone systems with high efficiency
• Managed and optimized the schedules for a team of 12 employees
• Provided training for new hires in reception area, donor room, and CDL training
• Successfully handled insurance verification tasks to ensure accuracy of patient insurance information.
• Consistently maintained patient confidentiality while adhering to HIPAA standards

Successfully onboarded and coached new team members in obtaining their CDL licenses.

• Demonstrated effective coordination skills by overseeing bus routes and maintenance schedules.
• Ensured compliance with Colorado and Federal regulations
• Authored Transportation Handbook
• Safely transported passengers on scheduled bus routes and authorized stops
• Maintained the safety of the vehicle by performing regular pre-trip and post-trip inspections.

Operated bus