Monica Pena
Chicago,IL
Summary
Detail-oriented professional with robust organizational capabilities in the automotive service industry. Known for effective team guidance and proactive problem resolution, ready to contribute to improved operational workflows and superior customer satisfaction.
Overview
7
7
years of professional experience
Work History
Auto Service Manager
Premier Auto Exchange
Chicago Heights, IL
06.2025 - Current
- Engaged with customers to discuss vehicle needs while coordinating service appointments for optimal service delivery.
- Coordinated provision of critical tools and resources to support technicians in delivering efficient service.
- Monitored inventory levels and initiated orders for parts to support seamless service operations.
- Managed resolution of customer complaints to enhance overall service experience and strengthen client relationships.
Receptionist
Tropical Optical
Chicago, IL
12.2021 - 08.2023
- Managed front desk operations, greeting visitors and ensuring a welcoming environment.
- Scheduled and coordinated appointments, optimizing office calendar for efficiency.
- Operated multi-line phone system to ensure prompt call routing to designated departments.
- Ensured a tidy reception area to foster a welcoming and professional atmosphere for clients.
- Ensured privacy and confidentiality by maintaining a high standard of professionalism while handling sensitive customer data.
Retail Sales Associate
Samantha's Boutique
Whiting, IN
01.2021 - 12.2021
- Guided customers in selecting products to enhance their shopping experience and satisfaction.
- Supervised daily cash register activities, guaranteeing accurate financial transactions and proper drawer reconciliation.
- Managed accurate transaction processing through point-of-sale systems to support seamless customer service.
Retail Worker
AutoZone
Chicago, IL
08.2019 - 01.2021
- Guided customers in product selection and addressed inquiries to elevate overall shopping satisfaction.
- Performed routine inventory assessments and optimized merchandise displays to enhance stock organization.
- Developed and implemented strategies that streamlined daily operations, fostering increased workflow efficiency.
- Managed replenishment of sales floor inventory and structured shelves, racks, and bins to maximize aesthetic presentation.
Education
Certificate - Early Childhood Education
Olive Harvey
Chicago05-2020
High School Diploma -
George Washington High School
Chicago, IL06-2019
Skills
- Enthusiastic demeanor
- Strategic team guidance
- Strong organizational skills
- Effective problem resolution
- Task prioritization
- Strong organizational abilities
- Skilled in customer phone interactions
- Accurate data entry
Accomplishments
- Responded to over 20 customer inquiries each day.
- Supervised team of 3 staff members.
- Recognized by customers for expedient and effective service.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Auto Service Manager
Premier Auto Exchange
06.2025 - Current
Receptionist
Tropical Optical
12.2021 - 08.2023
Retail Sales Associate
Samantha's Boutique
01.2021 - 12.2021
Retail Worker
AutoZone
08.2019 - 01.2021
Certificate - Early Childhood Education
Olive Harvey
High School Diploma -
George Washington High School