Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Monica Pena

Chicago,IL

Summary

Detail-oriented professional with robust organizational capabilities in the automotive service industry. Known for effective team guidance and proactive problem resolution, ready to contribute to improved operational workflows and superior customer satisfaction.

Overview

7
7
years of professional experience

Work History

Auto Service Manager

Premier Auto Exchange
Chicago Heights, IL
06.2025 - Current
  • Engaged with customers to discuss vehicle needs while coordinating service appointments for optimal service delivery.
  • Coordinated provision of critical tools and resources to support technicians in delivering efficient service.
  • Monitored inventory levels and initiated orders for parts to support seamless service operations.
  • Managed resolution of customer complaints to enhance overall service experience and strengthen client relationships.

Receptionist

Tropical Optical
Chicago, IL
12.2021 - 08.2023
  • Managed front desk operations, greeting visitors and ensuring a welcoming environment.
  • Scheduled and coordinated appointments, optimizing office calendar for efficiency.
  • Operated multi-line phone system to ensure prompt call routing to designated departments.
  • Ensured a tidy reception area to foster a welcoming and professional atmosphere for clients.
  • Ensured privacy and confidentiality by maintaining a high standard of professionalism while handling sensitive customer data.

Retail Sales Associate

Samantha's Boutique
Whiting, IN
01.2021 - 12.2021
  • Guided customers in selecting products to enhance their shopping experience and satisfaction.
  • Supervised daily cash register activities, guaranteeing accurate financial transactions and proper drawer reconciliation.
  • Managed accurate transaction processing through point-of-sale systems to support seamless customer service.

Retail Worker

AutoZone
Chicago, IL
08.2019 - 01.2021
  • Guided customers in product selection and addressed inquiries to elevate overall shopping satisfaction.
  • Performed routine inventory assessments and optimized merchandise displays to enhance stock organization.
  • Developed and implemented strategies that streamlined daily operations, fostering increased workflow efficiency.
  • Managed replenishment of sales floor inventory and structured shelves, racks, and bins to maximize aesthetic presentation.

Education

Certificate - Early Childhood Education

Olive Harvey
Chicago
05-2020

High School Diploma -

George Washington High School
Chicago, IL
06-2019

Skills

  • Enthusiastic demeanor
  • Strategic team guidance
  • Strong organizational skills
  • Effective problem resolution
  • Task prioritization
  • Strong organizational abilities
  • Skilled in customer phone interactions
  • Accurate data entry

Accomplishments

  • Responded to over 20 customer inquiries each day.
  • Supervised team of 3 staff members.
  • Recognized by customers for expedient and effective service.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Auto Service Manager

Premier Auto Exchange
06.2025 - Current

Receptionist

Tropical Optical
12.2021 - 08.2023

Retail Sales Associate

Samantha's Boutique
01.2021 - 12.2021

Retail Worker

AutoZone
08.2019 - 01.2021

Certificate - Early Childhood Education

Olive Harvey

High School Diploma -

George Washington High School