Monica Perez
Summary
A motivated and progress-focused individual with a passion to help others succeed. Proven track record in exceeding goals and assisting with business needs. Well-versed on evaluating needs to develop solutions and cultivate long-term partnerships.
Overview
3
3
years of professional experience
Work History
Branch Manager
Enterprise Mobility
04.2021 - 02.2024
- Managed operations at a tri-city rental location, supervised team of 11, ensured high level of customer service, managed fleet movements, and assisted accounting department with basics of finance and accounting
- Analyzed weekly reports on branch growth and key performance factors; increased branch fleet size growth by 23% for first-half of FY24
- Increased fleet size from 290 to an average of 365
- Resulting in an increase from a negative operating profit to a positive direction, and an increase of customer satisfaction of an average of 10 points
- Resolved customer inquiries and concerns, reducing average complaints from 6 to 2.5
Assistant Branch Manager
Enterprise Mobility
09.2020 - 03.2021
- Assisted in supervising a team of 14, ensuring employee development, performance, excellent customer service, and meeting tight deadlines while managing branch operations
- Implemented daily sales training sessions, devised incentive-driven contests to further employee sales expertise meeting team sales goals 5 out of 8 months
Education
BS - Business Administration
California State Monterey Bay
AS - Business Administration
Hartnell College
Skills
- Excellent Verbal and Written Communication
- Strong Organizational and Time Management Skills
- Goal oriented
- Office 365 Proficiency
Timeline
Branch Manager
Enterprise Mobility
04.2021 - 02.2024
Assistant Branch Manager
Enterprise Mobility
09.2020 - 03.2021
AS - Business Administration
Hartnell College
BS - Business Administration
California State Monterey Bay