Monica Perez
Miami,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Food and Beverage Attendant
Biltmore Hotel Miami Coral Gables
Miami, FL
04.2022 - Current
- Provided excellent customer service in high-paced dining environment.
- Delivered food and beverages to guests in a timely manner.
- Maintained cleanliness and organization of dining areas and service stations.
- Assisted in setting up and breaking down events and banquets.
- Maintained a positive attitude towards coworkers and customers at all times.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
Digital Court Reporter
Downtown Reporting
Miami, FL
03.2017 - 04.2022
- Captured verbatim court proceedings using advanced digital transcription equipment.
- Reviewed and edited transcripts for clarity and accuracy before final delivery.
- Coordinated with legal teams to ensure timely access to recorded sessions.
- Assisted attorneys in preparing for trials by providing necessary documentation.
- Maintained organized digital archives of court recordings and transcripts.
- Implemented best practices for audio quality during live court reporting sessions.
Education
Associate of Science -
Miami Dade College
Miami, FL 08.2023 - 10.2025
Skills
- Customer service
- Digital transcription
- Time management
- Event coordination
- Attention to detail
- Communication skills
- Adaptable learning
- Task prioritization
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Associate of Science -
Miami Dade College
08.2023 - 10.2025
Food and Beverage Attendant
Biltmore Hotel Miami Coral Gables
04.2022 - Current
Digital Court Reporter
Downtown Reporting
03.2017 - 04.2022