Monica Perez
Las Vegas
Summary
Dynamic and results-driven professional with extensive experience at Starbucks and Tj's Frozen Yogurt And Coffee. Proven ability to enhance customer satisfaction through exceptional service and attention to detail. Skilled in POS systems and effective team collaboration, consistently achieving sales goals while fostering a positive work environment.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
05.2025 - Current
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Operated espresso machines, grinders, and blenders efficiently to meet customer demand.
- Maintained cleanliness and organization of workstations, ensuring compliance with safety standards.
- Engaged with customers to provide exceptional service and resolve inquiries effectively.
- Assisted in training new team members on beverage preparation and operational procedures.
- Managed cash register transactions accurately, maintaining accountability for cash handling.
- Collaborated with team members to achieve daily sales goals and enhance customer experience.
- Participated in inventory management by monitoring stock levels and reporting shortages promptly.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Used POS system to accurately enter orders and process payments.
- Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Barista
Venetian Hotel & Casino
03.2024 - 09.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Door-to-Door Sales Representative
Vivint Solar
10.2023 - 02.2024
- Conducted in-home consultations to assess customer energy needs and provide tailored solar solutions.
- Developed and maintained strong relationships with customers, ensuring high levels of satisfaction and loyalty.
- Demonstrated product features and benefits effectively, enhancing customer understanding and engagement.
- Educated potential clients on solar energy benefits, promoting environmentally friendly solutions.
- Collaborated with team members to strategize sales approaches and improve overall performance metrics.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
Manager
Tj's Frozen Yogurt And Coffee
02.2020 - 09.2023
- Oversaw daily operations, ensuring high-quality customer service and product consistency.
- Trained and mentored staff on best practices for yogurt preparation and coffee brewing.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies to enhance customer engagement and increase sales revenue.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
GED -
Cimarron High School
Las Vegas, NVSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Adaptive and creative
- POS systems
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Barista
Starbucks
05.2025 - Current
Barista
Venetian Hotel & Casino
03.2024 - 09.2024
Door-to-Door Sales Representative
Vivint Solar
10.2023 - 02.2024
Manager
Tj's Frozen Yogurt And Coffee
02.2020 - 09.2023
GED -
Cimarron High School