Monica Popgeorgieva
Folsom,CA
Summary
Passionate about psychology and eager to gain hands-on experience in child development, counseling, or behavioral support settings. Skilled in working with children, managing group dynamics, and communicating clearly in fast-paced environments. Seeking opportunities to apply academic knowledge to real-world therapeutic or developmental settings.
Overview
2
2
years of professional experience
Work History
Front Office and Snack Bar Specialist
City of Folsom, Steve Miklos Aquatic Center
Folsom, California
06.2025 - Current
- Managed snack bar operations, delegated stations, tasks, and oversaw the food delivery process from open to close.
- Handled customer orders, food preparation, and reservations.
- Coordinated food supplier orders and pickup.
- Organized and tended to birthday parties, preparing and serving food items.
- Operated on a POS/reservation system, assisted customers in booking purchases.
LEAD
City of Folsom, Steve Miklos Aquatic Center
Folsom, California
05.2023 - Current
- Supervised front office operations, and supported staff with customer service and reservation bookings.
- Coordinated party reservations, swim lesson bookings, and private events.
- Handled high-volume customer interactions in person and over the phone with professionalism.
- Trained new staff on interpersonal procedures, money handling, and the POS/reservation system.
- Problem-solved various issues across front office tasks and employees.
Children's Ski Instructor
Sierra at Tahoe
South Lake Tahoe, California
12.2023 - 03.2024
- Instructed children ages 4-12 on learning basic ski skills.
- Engaged children in games, organized exercises to practice skiing skills, and handled emotional situations with empathy and skillful communication.
- Communicated with parents to address progress of skill and behavior.
- Fostered patience, empathy, and positive reinforcement in a high-energy environment.
Education
Bachelor of Science - Psychological And Brain Sciences
University of California Santa Barbara
Santa Barbara06-2028
High School Diploma -
Folsom High School
Folsom, CA05.2024
Skills
- Communicates clearly and compassionately
- Builds trusting relationships with children and families
- Stays patient and composed in stressful situations
- Creates a positive and supportive environment
- Learns new tools and systems quickly
- Adapts well to changing needs and situations
- Resolves issues with empathy and care
- Manages time and responsibilities efficiently
Languages
English
Native/ Bilingual
Bulgarian
Native/ Bilingual
Spanish
Professional
Affiliations
- Babysitting - provided care for children ages 3-10 including conflict resolution, entertainment, and interactive activities
- Dean's Honors List (UCSB)
Timeline
Front Office and Snack Bar Specialist
City of Folsom, Steve Miklos Aquatic Center
06.2025 - Current
Children's Ski Instructor
Sierra at Tahoe
12.2023 - 03.2024
LEAD
City of Folsom, Steve Miklos Aquatic Center
05.2023 - Current
Bachelor of Science - Psychological And Brain Sciences
University of California Santa Barbara
High School Diploma -
Folsom High School
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