Monica Puche
Orlando,FL
Summary
I am an experienced Property Manager with a proven track record in accounting, administration, and supervision. Eager to leverage my management experience, training background, and expertise in budget handling and project management for a role with increased responsibility and opportunities for growth. Known for exceptional interpersonal, communication, and relationship-building skills, and ensure follow-through with diligence. As an outgoing, goal-driven individual with a strong ambition for success, I thrive on learning and embracing new challenges. I take pride in my leadership abilities, work ethic, and dedication to delivering excellent customer service. I am seeking a position that will allow to further enhance my existing skills while developing new ones.
Overview
17
17
years of professional experience
Work History
Real Estate Agent & Office Manager
LPT Realty - Signature Invest Group
01.2024 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Advised clients on market conditions and property value for informed decision-making.
- Conducted comprehensive market research to provide clients with accurate information.
- Supported Team members & Oversee all administrative aspects of real estate transactions from contract to close.
- Track transaction timelines and ensure all deadlines (e.g., inspections, appraisals, financing contingencies) are met.
- Coordinate with all parties involved, including agents, clients, lenders, title companies, inspectors, and attorneys.
- Collect, review, organize and send reminders of all required documents for accuracy and compliance to agents and clients.
Regional Property Supervisor
RK Properties
10.2020 - 12.2023
- Joined RK Properties in 2020 as the On-Site Property Manager for Coda Apartments. Promoted to Regional Property Supervisor in February 2023, overseeing RK's properties in Florida, South Carolina, and Louisiana.
- Oversee / Managed 8 Communities.
- Assisted in the acquisition and onboarding of new properties, ensuring seamless integration into existing management structures.
- Leading Property Managers, Business Managers, leasing staff, and maintenance teams in daily operations and special projects, ensuring adherence to organizational standards and consistently evaluating performance.
- Conducted market analyses to inform decisions regarding rental rates, concessions, and other leasing strategies for optimal revenue generation.
- Preparing and submitting month-end reports and other required documents promptly, as outlined by the Company.
- Oversaw capital improvement projects.
- Reduced property maintenance costs by negotiating favorable contracts with vendors and regularly monitoring expenses.
- Analyzed competitor offerings within the market to develop innovative services that differentiated our properties from others.
- Established strong relationships with owners, investors, through transparent communication and regular reporting on property performance metrics.
- Coordinated emergency response efforts during natural disasters to minimize damage to properties while prioritizing tenant safety.
Sr. Assistant Community Director
UDR Inc
01.2008 - 08.2020
- Assist Property Manager with the physical and financial daily operations of both a 292-unit and a200-unit Communities.
- Assisted the Property Manager in supervising office & maintenance staff, overseeing daily operations, delegating tasks, and fostering a positive work environment.
- Assisted in budget planning and financial forecasting, ensuring accurate resource allocation and expense monitoring.
- Responsible for ensuring the financial goals for the communities. With an average credit loss -.04% to -0.25% and average delinquency of less than 1%.
- Collected rent, utility payments, and fee income to minimize delinquency and bad debt write-offs, ensuring accurate processing of tenant charges upon move-out.
- Managed and developed community events.
- Coordinated with departments and vendors to ensure timely completion of deliverables and adherence to specifications.
- Responded to resident service issues for continuous improvement.
- Supported the Maintenance Supervisor in scheduling unit readiness, managing service requests, and overseeing community projects.
- Scheduled and supervised ROI-driven community projects.
- Interviewed, hired, and trained staff associates.
Education
License - Florida Real Estate License
Climer School of Real Estate
Orlando, FL01.2017
CAM Designation
Apartment Association of Greater Orlando
Orlando, FL01.2015
Business Administration Courses With A Major in Economy
Rollins College
Orlando, FLNALP
Apartment Association of Greater Orlando
Orlando, FL01.2004
Skills
- Honest, results-oriented person, with excellent communication skills at all levels
- Strategic thinker with the vision and ability to accomplish detailed goals
- Able to cultivate vendor-client relationships and provide great customer service
- Adaptability to resolve disputes and solve problems that occur
- Competent team player with hands on leadership style
- Strong organizational skills
- Excellent teamwork
- Highly professional
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Real Estate Agent & Office Manager
LPT Realty - Signature Invest Group
01.2024 - Current
Regional Property Supervisor
RK Properties
10.2020 - 12.2023
Sr. Assistant Community Director
UDR Inc
01.2008 - 08.2020
NALP
Apartment Association of Greater Orlando
License - Florida Real Estate License
Climer School of Real Estate
CAM Designation
Apartment Association of Greater Orlando
Business Administration Courses With A Major in Economy
Rollins College
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