Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Monica Quick

Warm Springs,GA

Summary

Dynamic Shift Manager at McDonald's with a strong focus on customer service and employee training. Successfully enhanced team performance through effective delegation and problem-solving. Skilled in cash management and decision-making, ensuring optimal inventory levels while minimizing waste. Committed to upholding company standards and fostering a productive work environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
08.2010 - 04.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Education

GED -

North Georgia Technical College
Clarkesville, GA
09-2029

Associate of Science - Computer Technology And Customer Service

Middle Georgia Technical College
Warner Robins, GA
03-2010

Skills

  • Cash management
  • Decision-making
  • Customer service focus
  • Employee training

Certification

  • Certified in Management. Mcdonalds
  • Serve Safe License -

Timeline

Shift Manager

McDonald's
08.2010 - 04.2025

GED -

North Georgia Technical College

Associate of Science - Computer Technology And Customer Service

Middle Georgia Technical College

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Monica Quick