Monica Ramirez
Sioux City,IA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Services
Sam's Club
03.2017 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate Degree - Elementary Education
Northeast Community College
Norfolk, NE05.2018
Skills
- Price Quotes
- Complaint Resolution
- Helping with customers needs
- Answering phone calls
Languages
Spanish
Full Professional
Timeline
Customer Services
Sam's Club
03.2017 - Current
Associate Degree - Elementary Education
Northeast Community College
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