Overview
Work History
Education
Skills
Timeline
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Monica Ramirez-Medina

Oxnard,CA

Overview

4
4
years of professional experience

Work History

Packer Associate

Amazon
Oxnard, CA
01.2024 - Current
  • Identified incorrect or damaged items received from suppliers and reported them accordingly.
  • Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
  • Prepared orders for shipment by selecting proper containers and packing material.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.

Remote Customer Service Operator/Representative

Restaurant Connection
Santa Barbara, CA
03.2022 - 12.2023
  • Supervised customer orders and delivered regular status updates.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Made outbound calls to obtain account information.

Remote Email/Customer Service Representative Specialist

K9 Ballistics
Camarillo, CA
09.2020 - 06.2021
  • Provided order tracking information and customer complaints
  • Processed and documented transactions
  • Answered customer account inquiries and provided resolution through social media, email and inbound calls
  • Upsell Company products and services to suit customer needs.

Remote Customer Service Support

California Marketing
Oxnard, CA
09.2019 - 08.2020
  • Processed orders into Admin System
  • Verify product delivery via FedEx/UPS website
  • Handle sensitive customer payment information
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Documented conversations with customers to track requests, problems and solutions.

Education

Associate of Science - Business Administration

California State University - Northridge
Northridge, CA
06.2016

High School Diploma -

Oxnard High
Oxnard, CA
06.2013

Skills

  • Proficiency in EPIC, Gorgias, Slack, Shopify, Zendesk and Microsoft Office 360 Software Systems
  • Technical Support
  • Data entry
  • Complaint Resolution
  • Problem-Solving Skills
  • Credit card payment processing

Timeline

Packer Associate

Amazon
01.2024 - Current

Remote Customer Service Operator/Representative

Restaurant Connection
03.2022 - 12.2023

Remote Email/Customer Service Representative Specialist

K9 Ballistics
09.2020 - 06.2021

Remote Customer Service Support

California Marketing
09.2019 - 08.2020

Associate of Science - Business Administration

California State University - Northridge

High School Diploma -

Oxnard High

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Monica Ramirez-Medina