Monica Ramirez-Medina
Oxnard,CA
Summary
Flexible Customer Service Representative with 5 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
Overview
7
7
years of professional experience
Work History
Remote Customer Service Operator/Representative
Restaurant Connection
Santa Barbara, CA
03.2022 - Current
- Supervised customer orders and delivered regular status updates.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Made outbound calls to obtain account information.
Remote Email/Customer Service Representative Specialist
K9 Ballistics
Camarillo, CA
09.2020 - 06.2021
- Provided order tracking information and customer complaints
- Processed and documented transactions
- Answered customer account inquiries and provided resolution through social media, email and inbound calls
- Upsell Company products and services to suit customer needs.
Remote Customer Service Support
California Marketing
Oxnard, CA
09.2019 - 08.2020
- Processed orders into Admin System
- Verify product delivery via FedEx/UPS website
- Handle sensitive customer payment information
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions.
Patient Service Rep
Mckesson
Thousand Oaks, CA
01.2018 - 09.2019
- Coordinated with patients and healthcare professionals to meet patient needs
- Scheduled and confirmed appointments with patients and healthcare professionals
- Documented and managed patient information in EPIC system
- Referred patients to appropriate professionals and services
- Checked daily doctor schedules and verified insurance.
Education
Associate of Science - Business Administration
California State University - Northridge
Northridge, CA06.2016
High School Diploma -
Oxnard High
Oxnard, CA06.2013
Skills
- Proficiency in EPIC, Gorgias, Slack, Shopify, Zendesk and Microsoft Office 360 Software Systems
- Technical Support
- Data entry
- Complaint Resolution
- Problem-Solving Skills
- Credit card payment processing
Timeline
Remote Customer Service Operator/Representative
Restaurant Connection
03.2022 - Current
Remote Email/Customer Service Representative Specialist
K9 Ballistics
09.2020 - 06.2021
Remote Customer Service Support
California Marketing
09.2019 - 08.2020
Patient Service Rep
Mckesson
01.2018 - 09.2019
Associate of Science - Business Administration
California State University - Northridge
High School Diploma -
Oxnard High