RENITA BETH MILLER
Brooklyn,NY
Summary
Customer-focused professional with over a decade of experience delivering exceptional service in fast-paced environments. Proven track record of leading teams, resolving complex issues, and enhancing customer satisfaction through innovative solutions. Highly skilled in remote communication, conflict resolution, and leveraging technology to streamline customer interactions. Committed to upholding company values while ensuring customer loyalty and retention.
Overview
14
14
years of professional experience
Work History
Part-time Remote Customer Experience Associate
Kate McLeod
11.2021 - 06.2024
- Acted as the primary liaison between customers and the company, ensuring a seamless communication flow
- Provided timely and thoughtful solutions to customer inquiries, fostering long-term satisfaction
- Delivered actionable feedback to management to enhance service protocols and optimize customer experiences
Customer Experience Lead
Rockets of Awesome
02.2019 - 03.2021
- Directed a team of associates to maintain service level agreements (SLAs) and deliver excellent support
- Audited customer communications to ensure consistent quality and adherence to company standards
- Developed and implemented strategic workflows to manage daily operations efficiently
Customer Service Manager
Bluefly.com
04.2017 - 07.2018
- Supervised a team to provide top-tier customer service across multiple channels
- Introduced and executed initiatives to enhance team performance and customer experience
- Monitored and addressed customer feedback on social platforms to maintain brand reputation
Customer Service Manager
Giggle/Right Start
04.2014 - 03.2017
- Received promotion as Customer Service Manager after demonstrating an ability to learn quickly and master complex concepts flawlessly
- Managed escalations and provided high-level resolution for customer concerns
- Ensured compliance with service policies and promoted customer satisfaction at every touchpoint.
- From April 2014 to February 2016, role as Customer Service Associate as the primary point of contact for giggle customers across multiple channels.
Customer Service Lead
Gilt Groupe
09.2012 - 01.2014
- Received fast-track promotion as Customer Support Lead for consistent excellence in performance
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Acted as a bridge between internal teams and customers to resolve complex issues effectively
- From September 2012 to August 2013, role as Customer Support Associate demonstrating a highly professional demeanor while providing exceptional service to customers while following policies and procedures to ensure consistent customer satisfaction
Customer Service Associate
Molton Brown
01.2010 - 11.2011
- Efficiently handled high-volume customer inquiries, billing, and returns within strict deadlines
- Provided comprehensive support to sales and warehouse teams, ensuring smooth operations
Education
High School Diploma - Secretarial Sciences
Murry Bergtraum High School for Business Careers
New York, NYSkills
- Customer Satisfaction & Retention
- Team Leadership & Development
- Proficiency in Microsoft Office Suite
- Proficiency in Zendesk
- Proficiency in Gorgias
- Proficiency in Shopify
- Conflict Resolution & Escalation Management
- Time Management & Prioritization
- Communication & Cross-Department Collaboration
Timeline
Part-time Remote Customer Experience Associate
Kate McLeod
11.2021 - 06.2024
Customer Experience Lead
Rockets of Awesome
02.2019 - 03.2021
Customer Service Manager
Bluefly.com
04.2017 - 07.2018
Customer Service Manager
Giggle/Right Start
04.2014 - 03.2017
Customer Service Lead
Gilt Groupe
09.2012 - 01.2014
Customer Service Associate
Molton Brown
01.2010 - 11.2011
High School Diploma - Secretarial Sciences
Murry Bergtraum High School for Business Careers
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