Monica Rape
Summary
Organized professional skilled in managing complex schedules and enhancing communication among diverse stakeholders. Experienced in conflict resolution and delivering tailored messaging for clarity and engagement. Recognized for reliability and exceptional interpersonal skills, capable of multitasking and meeting tight deadlines while contributing to team objectives.
Overview
11
11
years of professional experience
Work History
Private Childcare Provider
Private Household
Charlotte, NC
02.2025 - Current
- Coordinated structured weekly schedules for transportation and daily activities, ensuring smooth operations and timely transitions.
- Streamlined daily, transparent communication with parents regarding child development and behavioral milestones.
- Facilitated collaborative projects to foster a creative environment, stimulating innovative thinking among children.
- Maintained discretion while handling confidential information, reinforcing trust in professional relationships.
Professional Nanny
Bambino Sitters
Charlotte, North Carolina
02.2021 - 02.2025
- Established consistent routines to foster stability and security for children.
- Encouraged positive behavior through reinforcement techniques, fostering a supportive learning environment.
- Managed household tasks, including laundry, cleaning, and organizing play areas.
- Maintained confidentiality and privacy of all family matters and information.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
Personal Assistant
Private Client
Charlotte, North Carolina
07.2023 - 06.2024
- Managed confidential correspondence, sensitive documents, and personal schedules for high-net-worth individuals.
- Coordinated complex travel arrangements, including transportation and accommodation.
- Developed and implemented efficient systems for household maintenance and organization, enhancing overall functionality.
- Prepared and organized documents for presentations and client meetings.
- Maintained confidentiality while handling sensitive information with discretion.
- Performed calendar management and scheduling of appointments for the executive.
- Assisted with special projects by researching topics, organizing data, and summarizing findings.
Private Nanny
Private Household
Charlotte, North Carolina
02.2022 - 09.2023
- Acted quickly in emergencies involving infants, ensuring safety and quality care.
- Engaged children in age-appropriate activities for enhanced intellectual and motor skills development.
- Provided stimulating activities to foster physical, social, emotional, and cognitive growth.
- Assisted parents in establishing routines for feeding, bathing, and bedtime.
- Created clean, organized environment to enhance infant health and safety.
- Researched suitable toys and materials to enrich developmental play experiences.
- Upheld confidentiality of family matters to strengthen trust and privacy.
Server
Middle James Brewing
Charlotte, North Carolina
10.2020 - 02.2021
- Exceeded performance goals for sales targets, customer satisfaction, and order accuracy.
- Delivered excellent customer service in fast-paced brewery environment.
- Resolved customer complaints professionally to maintain positive relationships.
- Cultivated strong rapport with regular customers through genuine hospitality efforts.
- Collaborated with team during busy shifts for efficient workflow.
- Trained new servers on menu items and service standards to enhance team performance.
- Implemented communication strategies between front and back-of-house staff for streamlined operations.
- Monitored inventory levels and notified management of low supplies.
Manager on Duty
Zoës Kitchen
Charlotte, North Carolina
07.2018 - 09.2020
- Supervised daily restaurant operations to ensure seamless service and enhance guest satisfaction.
- Managed scheduling to ensure adequate staff coverage during peak times.
- Implemented operational procedures that enhanced staff efficiency and workflow.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Developed targeted strategies that improved customer satisfaction ratings.
- Reviewed daily sales reports to identify improvement opportunities and adjust strategies.
- Enforced health and safety regulations to uphold a clean dining environment.
- Audited cash registers for accuracy at shift end, maintaining financial integrity.
Temp Worker
Sealand Contractors
Charlotte, North Carolina
05.2020 - 08.2020
- Assisted in site preparation and managed material handling tasks.
- Conducted routine inspections of equipment and tools to ensure functionality.
- Maintained organized work areas, promoting safety and efficiency.
- Reported issues and updates to supervisors to facilitate timely project adjustments.
- Completed data entry tasks within specified timeframes.
- Maintained accurate transaction records throughout each day.
- Enforced airport security regulations to ensure passenger safety.
Cashier Team Lead
Chic-Fil-A
Charlotte, North Carolina
01.2018 - 07.2018
- Managed daily cash register operations and balanced cash drawers at end of shifts.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Collaborated with management to streamline checkout processes, contributing to faster service.
- Trained new cashiers and customer service team members to expedite onboarding.
- Performed daily opening and closing procedures for register area diligently.
- Ensured cleanliness and organization of front counter and dining area for improved customer experience.
- Built strong working relationships with team members to enhance collaboration and team dynamics.
Line Cook
Moes Southwestern Grill
Charlotte, North Carolina
06.2017 - 09.2017
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks
- Implemented waste reduction strategies, minimizing food costs while enhancing sustainability.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Addressed customer feedback, implementing improvements that elevated overall dining experience.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Executed store promotions and incentive programs, driving increased sales revenue.
Website Manager
Total Eclipz Hair Salon
Charlotte, North Carolina
05.2015 - 01.2017
- Managed website content updates for Total Eclipz Hair Salon, ensuring timely relevance and accuracy.
- Oversaw website performance monitoring, addressing issues promptly to maintain functionality.
- Developed website content, including text, images, videos, and audio files to enhance engagement.
- Updated webpages with fresh content and design elements, improving user experience and visual appeal.
- Designed custom website features tailored to client needs, enhancing overall functionality.
- Managed multiple website projects while adhering to deadlines and maintaining high-quality standards.
- Created social media campaigns that promoted salon services and enhanced online visibility.
- Assisted customers via email and phone with inquiries about products and services.
Education
Bachelor of Science - Digital Communications And Media
University of North Carolina At Charlotte
Charlotte, NC12-2023
Associate of Arts -
Central Piedmont Community College
Charlotte, NC12-2020
Associate of Applied Science - Emergency Medical Science
Central Piedmont Community College
Charlotte, NC12-2018
Skills
- Event Scheduling and organization
- Time management
- Customer relationship management
- Writing proficiency
- Microsoft Office proficiency
- Event planning
- Social media management
- Campaign management
- Problem solving
- Critical thinking
- Adaptability
- Team collaboration
- Strong verbal communication
- Strong writing skills
- Public speaking
- Sales strategies
- Digital marketing
- Problem solving
- Customer service
Timeline
Private Childcare Provider
Private Household
02.2025 - Current
Personal Assistant
Private Client
07.2023 - 06.2024
Private Nanny
Private Household
02.2022 - 09.2023
Professional Nanny
Bambino Sitters
02.2021 - 02.2025
Server
Middle James Brewing
10.2020 - 02.2021
Temp Worker
Sealand Contractors
05.2020 - 08.2020
Manager on Duty
Zoës Kitchen
07.2018 - 09.2020
Cashier Team Lead
Chic-Fil-A
01.2018 - 07.2018
Line Cook
Moes Southwestern Grill
06.2017 - 09.2017
Website Manager
Total Eclipz Hair Salon
05.2015 - 01.2017
Bachelor of Science - Digital Communications And Media
University of North Carolina At Charlotte
Associate of Arts -
Central Piedmont Community College
Associate of Applied Science - Emergency Medical Science
Central Piedmont Community College