Sarah Jackson
Houston,TX
Summary
Dynamic hospitality leader with over 7 years of experience in team supervision and operations management, adept at driving efficiency in high-volume environments. Proven ability to coordinate workflows, train staff, and resolve conflicts while addressing diverse individual needs. Expertise in leading large teams and managing competing priorities, consistently enhancing operational processes to achieve organizational goals. Currently pursuing a Bachelor’s degree in Psychology, with a strong interest in the intersections of psychology, law, and behavioral science.
Overview
9
9
years of professional experience
Work History
Private Childcare Provider
Self-Employed
08.2024 - 07.2026
- Directed daily oversight of two children, ages 2 and 6, fulfilling various developmental needs through effective coordination of schedules, activities, meals, routines, and behavioral support.
- Modified communication strategies and learning techniques to align with specific age developmental stages and requirements.
- Promoted positive behavior, emotional regulation, and social development via consistent guidance and well-organized routines
- Facilitated transparent professional dialogue with parents about schedules, activities, behavior, and daily needs to reinforce alignment and support for children's development.
- Fostered strong connections with children and parents by demonstrating consistent reliability, professionalism, adaptability, and effective communication.
Hospitality Manager
Topgolf
10.2023 - 10.2024
- Supervised high-traffic venue operations catering to 2000+ guests per weekend while upholding 95% satisfaction score through proficient service coordination and operational leadership.
- Facilitated coaching and assessed performance of 80+ associates to optimize team efficiency.
- Facilitated seamless communication between front-of-house and back-of-house teams to boost service efficiency.
- Executed inventory management systems streamlining stock levels and curbing waste during peak seasons.
- Managed operations for high-volume events, facilitating flawless guest experiences and effective staff collaboration.
- Developed cross-departmental communication frameworks to decrease service delays and improve team collaboration.
- Coordinated staffing operational priorities with guest needs and departmental responsibilities, ensuring consistent service quality in a fast-paced environment.
Teamlead/Supervisor
Topgolf
09.2020 - 10.2023
- Managed daily team operations, facilitating workflow among food, beverage, and technology services for optimal service delivery.
- Instructed and developed new employees on company standards and service expectations, enhancing team expertise and customer focus.
- Strengthened team performance and retention by delivering ongoing coaching support and employee development.
- Resolved guest issues and facilitated service recoveries employing empathy, professionalism, and adept conflict-resolution strategies.
Bay Host/Event Ambassador
Topgolf
10.2017 - 10.2020
- Advanced to bay host shift lead, managing responsibilities for team support, cleanliness, safety, and operational standards.
- Facilitated guest interactions in bustling setting, maintaining adherence to service and quality benchmarks.
- Delivered tailored guest service while coordinating successful events through proficient communication strategies and keen attention to detail.
- Gained acknowledgment for dependable performance, collaborative teamwork, and dedication to maintaining high-quality service.
- Facilitated personalized service and ensured quality assurance to enrich guest experience during events.
Education
Bachelor of Science - Psychology
Lone Star College System
Remote05.2029
High School Diploma - undefined
Bellville High School
Bellville, TX05.2017
Skills
- Child Development Support
- Scheduling & Coordination
- Event Coordination
- Team Leadership
- Coaching
- Staff Training
- Performance Management
- Cross-Department Coordination
- Client/Guest Service
- Professional Communication
- Conflict Resolution
- De-escalation
- Relationship Building
- Workflow Organization
- Problem Solving
- Adaptability
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft PowerPoint
Timeline
Private Childcare Provider
Self-Employed
08.2024 - 07.2026
Hospitality Manager
Topgolf
10.2023 - 10.2024
Teamlead/Supervisor
Topgolf
09.2020 - 10.2023
Bay Host/Event Ambassador
Topgolf
10.2017 - 10.2020
High School Diploma - undefined
Bellville High School
Bachelor of Science - Psychology
Lone Star College System
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Awards
- Gold Leadership Award, 01/01/23, Recognized for outstanding leadership, team engagement, management, and operational performance.
- Manager of the Month, 2021-2023, Recognized three times for outstanding leadership and guest experience.
- Bronze Leadership Award, 01/01/22, Recognized for consistent growth, initiative, and leadership and guest experience.