Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Reynolds

Fort Mill,S.C.

Summary

High-energy Inside Sales Customer Service Representative committed to continuous revenue development with over 15 years' experience. Personally, and professionally competitive with mindset of always increasing sales and profits. Born connector. Accomplished in engaging even the most reluctant customers and bringing in strong sales numbers, while maintaining a positive attitude.

Overview

9
9
years of professional experience

Work History

Account Specialist

EIS Inc.
06.2022 - Current
  • Provide a positive customer experience through promotion of services and products as an EIS brand ambassador.
  • Facilitate fabrication and sales activities such as contracting customers, creating price quotes, and accepting and processing new orders.
  • Foster and maintain relationships with Core (High) segment.
  • Manage accounts in a structured inside sales environment and engage with customers throughout the sales process.
  • Pursue leads from solution presentation (& possible lead generation)
  • Collaborate with operations and fabrication teams to assist with sales process and customer service needs.
  • Provide weekly/monthly sales and gross profit forecast updates to leadership teams.
  • Contribute to lead generation initiatives to qualify leads and prospects as a solution provider.
  • Promote new products & campaigns supported by product management and digital marketing.
  • Develop strong relationships with core vendors and customer accounts.

Inside Sales Representative

Lutze
06.2020 - 03.2022
  • Supported territory alignment with promotion of core brand offerings to new and established customers.
  • Developed meaningful relationships to encourage trust and loyalty.
  • Exceeded quotas frequently with continuous product pushes and attention to customer needs.
  • Handled stressful situations professionally and multitasked with ease.
  • Communicated with customers to explain product features, to determine the best solution to meet their needs.
  • Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships.

Customer Service Inside Sales Representative

Mueller Die Cut Solutions Charlotte
04.2016 - 05.2020
  • Handled customer inquiries, provided appropriate solutions and alternatives within the time limits, and provided timely follow ups to ensure customer satisfaction.
  • Completed material availability inquires, price discrepancy reports.
  • Issued quotes based on competitive price information, insured customer deadlines were met to increase sales.
  • Collaborated with team members within the Customer Service/Sales Operations Departments and with outside sales to provide customers with responsive, timely information and feedback to inquiries.
  • Communicated with customers to explain product features, to determine the best solution to meet their needs.
  • Accomplished multiple tasks in a fast-paced environment; generated price quotes and ran reports to stay proactive to meet customer's needs.
  • Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships.

Education

Business Administration -

Winthrop University
Rock Hill, S.C.

Skills

  • Account administration
  • Customer relationship development
  • Document management
  • Microsoft office proficiency
  • CRM software
  • Customer satisfaction
  • Adaptability and flexibility
  • Professionalism

Timeline

Account Specialist

EIS Inc.
06.2022 - Current

Inside Sales Representative

Lutze
06.2020 - 03.2022

Customer Service Inside Sales Representative

Mueller Die Cut Solutions Charlotte
04.2016 - 05.2020

Business Administration -

Winthrop University

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