Alana Hermens
Fort Mill,SC
Summary
Dynamic and dedicated professional with a strong background in customer service and inventory management. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for reliability and a strong work ethic, consistently delivering exceptional experiences in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Assistant
Dentistry of the Carolinas
03.2024 - Current
- Prepared treatment rooms and sterilized instruments to maintain a clean, safe environment for patient care.
- Assisted dentists during procedures by providing necessary tools and ensuring patient comfort throughout treatments.
- Educated patients on oral hygiene practices and post-treatment care to promote long-term dental health.
- Managed appointment scheduling and maintained accurate patient records using dental management software systems.
- Monitored inventory levels of dental supplies, placing orders as needed to ensure availability for daily operations.
Lead Barista
Starbucks
01.2022 - 05.2023
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Developed and implemented strategies to enhance customer experience and satisfaction.
- Monitored inventory levels, placing orders to maintain stock of essential supplies.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Server
Super Chix
03.2020 - 12.2021
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and accuracy.
- Collaborated with kitchen staff to streamline food preparation and presentation processes.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Monitored dining area for cleanliness and organized workflow to improve efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Fort Mill High School
Fort Mill, SC05-2022
Associate of Science - Biology
Central Piedmont Community College
Charlotte, NC07-2024
Bachelor of Science - Biology
University of North Carolina At Charlotte
Charlotte, NC05-2028
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Guest services
- Inventory management
- Strong work ethic
- Customer interaction
- Memory retention
- Professionalism and etiquette
- Team collaboration
Certification
- Certified Dental Assistant
- CPR/BLS Certified
Languages
English
Native or Bilingual
Timeline
Dental Assistant
Dentistry of the Carolinas
03.2024 - Current
Lead Barista
Starbucks
01.2022 - 05.2023
Server
Super Chix
03.2020 - 12.2021
High School Diploma -
Fort Mill High School
Associate of Science - Biology
Central Piedmont Community College
Bachelor of Science - Biology
University of North Carolina At Charlotte