Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Rivas

Houston

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience
2026
2026
years of post-secondary education

Work History

Retail Sales Associate

Houston Astros
Houston
09.2024 - Current
  • Assisted customers with product selections and inquiries.
  • Maintained a clean and organized sales floor.
  • Engaged customers with friendly and knowledgeable service.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Handled customer complaints in a professional manner.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.

Education

Jones Futures Academy
Houston, Tx

Skills

  • Customer service
  • Conflict resolution
  • Sales techniques
  • Inventory management
  • Team collaboration
  • Time management
  • Effective communication
  • Attention to detail
  • Teamwork

Timeline

Retail Sales Associate

Houston Astros
09.2024 - Current

Jones Futures Academy
Monica Rivas