Monica Rocha
Canton
Summary
Dedicated sales associate with strong skills in customer service and inventory management. Proven ability to enhance customer experiences and build lasting relationships.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Sales Associate
Marshalls Department Store
Canton
11.2024 - Current
- Assisted customers in selecting merchandise and provided product information.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer inquiries and issues, contributing to improved shopping experience.
- Maintained sales floor organization and ensured merchandise was properly displayed.
- Arranged merchandise with signage and displays to drive sales and manage inventory effectively.
- Trained new associates on store policies and customer service, fostering team knowledge and consistency.
- Trained new team members in cash register operation, stock procedures, and customer services.
Driver Sales Representative
Quilmes Trucking
Lawndale
01.2005 - 10.2022
- Delivered products to clients while adhering to safety regulations and protocols.
- Managed truck inventory levels to facilitate on-time deliveries.
- Maintained accurate delivery records and documentation for tracking purposes.
- Collaborated with logistics team to optimize delivery routes and schedules.
- Communicated effectively with dispatch regarding delivery updates and issues.
- Cultivated customer relationships to drive repeat business.
- Fostered positive customer relationships to support consistent sales.
- Inspected cargo prior to loading onto delivery vehicle for proper securing according to company standards.
- Conducted vehicle inspections and performed routine maintenance.
- Trained new drivers on company procedures and safe driving practices.
Auto Dealer,Parts ordering,accounting
Auto Market
Inglewood
05.1985 - 08.2005
- Managed vehicle inventory, ensuring optimal stock levels to meet customer demand.
- Collaborated with finance team to streamline loan processing procedures for improved accuracy.
- Managed vehicle inventory and maintained accurate stock levels.
- Collaborated with finance team to ensure accurate loan processing procedures.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Processed payments from customers using cash register or credit card machine.
- Monitored spare parts stock levels and ordered supplies to maintain uninterrupted service.
- Assisted in sales process by preparing paperwork and ensuring customer satisfaction.
- Performed minor repairs such as changing tires, oil changes.
Education
Some College (No Degree) - Generals
El Camino College
Torrance, CASkills
- Sales reporting
- Customer service
- Product knowledge
- Cash handling
- Inventory management
- Visual merchandising
- Delivery logistics
Languages
Spanish
Native/ Bilingual
French
Limited
Certification
- Michigan State Notary Public
Timeline
Sales Associate
Marshalls Department Store
11.2024 - Current
Driver Sales Representative
Quilmes Trucking
01.2005 - 10.2022
Auto Dealer,Parts ordering,accounting
Auto Market
05.1985 - 08.2005
Some College (No Degree) - Generals
El Camino College