Monica Rodriguez
Fremont,CA
Summary
Mental health professional with extensive background in therapeutic care and patient support. Known for effective collaboration and adaptability in dynamic healthcare settings. Skilled in crisis intervention, equipped with strong problem solving abilities, and excellent communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Telehealth Navigator
Fremont Hospital
Fremont, CA
08.2020 - Current
- Assisting doctors with patient visits.
- Obtaining consent forms.
- Managing and coordinating virtual appointments.
- Translating for spanish speaking patients.
- Ensuring that 52/50 forms/treatment forms are accurately completed and signed by the psychiatrist.
Mental Health Technician
Fremont Hospital
Fremont, CA
07.2017 - Current
- Monitoring patient behavior and emotional well-being, providing timely support during crises.
- Conducting regular safety checks to maintain a secure environment for patients and staff.
- Observing patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Collaborating with healthcare team to document patient progress and modify care strategies effectively.
- Assisting with patient restraint and seclusion scenarios to create safe environment for patient and staff.
- Promoting a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Assisting individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
Medical Receptionist
VivaMD Medical Spa
Fremont, CA
02.2016 - 06.2017
- Managed patient check-in and registration processes, ensuring accuracy and efficiency.
- Scheduled appointments.
- Maintained organized patient records, adhering to confidentiality standards and regulatory compliance.
- Answered multi-line phones, addressing inquiries and directing calls to appropriate departments.
Cashier
Boston Market
Fremont, CA
11.2014 - 01.2016
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed inventory levels by restocking merchandise as needed to ensure product availability.
- Maintained accurate cash drawer balances through diligent cash handling practices.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
John F. Kennedy
Fremont, CA06-2015
Skills
- Bilingual: fluent in Spanish and English
- De-escalation techniques
- Behavior observation
- Patient safety management
- Crisis intervention
- Excellent customer service skills
- Problem solving: critical thinking and identifying solutions
- Adaptability
Certification
CPI (crisis prevention intervention) certification.
BLS certification.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Telehealth Navigator
Fremont Hospital
08.2020 - Current
Mental Health Technician
Fremont Hospital
07.2017 - Current
Medical Receptionist
VivaMD Medical Spa
02.2016 - 06.2017
Cashier
Boston Market
11.2014 - 01.2016
High School Diploma -
John F. Kennedy