Monica Rodriguez
CVS Pharmacy
San Bernardino ,CA
1
Language
1
Certification
22
years of professional experience
Certified Pharmacy Technician skilled in medication dispensing and insurance billing. Enhanced patient care through meticulous prescription filling and effective problem-solving, achieving high customer satisfaction. Proficient in inventory management and compliance with pharmacy regulations, fostering team collaboration to optimize workflow in a fast-paced environment.
Work History
Certified Pharmacy Technician
22 Years 5 Months- Assisted in medication preparation and dispensing under pharmacist supervision.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Collaborated with healthcare professionals to optimize patient care and medication management.
- Processed prescriptions accurately using pharmacy management software systems.
- Trained new staff on operational procedures and customer service best practices.
- Implemented safety protocols to maintain compliance with pharmacy regulations and standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
Education
High School Diploma
Skills
Data entry
Attention to detail
Problem-solving skills
Customer service
Insurance billing
HIPAA regulations
Medication dispensing
Team collaboration
Filling prescriptions
Manual and automated medication dispensing
Pharmaceutical calculations
Workflow optimization
Prescription interpretation
Drug storage procedures
Pharmacy and customer records management
Pharmacy law compliance
Inventory management
Certification
Pharmacy Technician License State Board of California
PTCB Nationally Certified
Languages
Spanish Bilingual
Timeline
Certified Pharmacy Technician
CVS Pharmacy
05.2004 - CurrentRead More
Arroyo High School
High School Diploma
Read More