Open To Work
Monica A. Romero Lucero
Stockton,USA
Summary
I am a Systems Engineer specializing in Networking, with 15 years of experience in configuring computer equipment, servers, and networks. I also have experience as an IT engineer managing technological incidents. This experience has allowed me to develop communication, organizational, and teamwork skills, in addition to the technical skills necessary for the work or project at hand. Above all, it has enabled me to excel in any type of work with responsibility and a focus on professional growth, respecting others and maintaining a friendly work environment.
Qualified [Desired Position] with strong foundation in IT engineering, specializing in systems optimization and network administration. Delivered critical infrastructure improvements contributing to enhanced operational efficiency and system reliability. Demonstrated problem-solving abilities and effective project management skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT engineer (Incident Management)
TCS TATA CONSULTANCY SERVICE
Ecuador
09.2015 - 12.2018
- Address incidents of the Banco Pichincha customer reported by bank personnel and/or by the Service Desk, which are classified as critical.
- Manage with the different areas, the solution of incidents reported by the banco Pichincha.
- Collect information on site about the actions carried out by personnel of the resolution groups at the time the incident occurs.
- Monitoring of Incidents Raised to Management until their solution.
- Preparation and sending of reports and management reports on the incidents presented (daily, weekly, monthly).
Systems Chief
FMC - FUNDACION MUSEOS DE LA CIUDAD
Ecuador
06.2015 - 09.2015
- Execute and monitor the provisions emanating from the Coordination in charge.
- Plan, organize, and direct the operation of the Systems Area and its budget.
- Determines norms, policies and manuals for the use of the different computer services.
- Design methods and procedures that contribute to optimizing resources.
- Coordinate and consolidate computer requirements of each museum and their respective administrative processes with the Systems staff.
- Maintain an updated technological inventory of both hardware and software.
- Administration of Telecommunications systems.
Systems Manager
FMC – FUNDACION MUSEOS DE LA CIUDAD
Ecuador
04.2013 - 05.2015
- Coordinate, implement, manage and provide support with respect to independent computer processes/services or through Technological Agreements, of the City Museums Foundation-FMC, such as:
- Internet and Data Link.
- Active Directory Administration.
- Hardware and software maintenance.
- Software Licensing.
- Implementation of new IT platforms and solutions.
Systems Technique
FMC – FUNDACION MUSEOS DE LA CIUDAD
Ecuador
09.2010 - 05.2013
- Execute and monitor the provisions emanating from the Administrative Coordination Financial.
- Supervision and support of the operation of computer systems.
- Installation and configuration of computer equipment (Windows and Mac) and networking.
- Help Desk.
- Control and configuration of the network and servers of the City Museum.
- Technical and Qualification Reports of proposals sent by suppliers in Public Procurement contests related to computer equipment or systems.
Systems Coordinator
HOSPITAL DE LOS VALLES
Ecuador
05.2006 - 03.2010
- Execute and monitor the provisions issued by the General Management.
- Coordinate the supervision of the operation of the computer systems used in the different areas.
- Organize and Coordinate training for area managers on improvements to the hospital computer system.
- Supervise the execution of information backups on the servers carried out by the technical area.
- Configuration and Management of SQL Server 2005 Database.
- Issuance of reports through SQL Server.
- Review of Change Controls on the executables sent for each module.
- Training users in the management of the hospital computer system, in what corresponds to the administrative modules (Purchases and Supplies, Fixed Assets, Contracts, Personnel Administration and Accounting).
Technology consultant
PC-NITRO CIA. LTDA. (DISTRIBUIDORES DE HARDWARE Y SOFTWARE DE COMPUTACIÓN, NETWORKING)
Ecuador
07.2004 - 11.2005
- Management of the Keops System (Accounting System for Inventory Control and Invoicing).
- Management and control of customer accounts.
- Technical advice on computer equipment and networks.
- Sales of hardware, software, and networking equipment.
- Daily sales reporting.
Education
Bachelor of Science - Major Systems an Information Sciences
Universidad de las Fuerzas Armadas ESPE
Quito, Ecuador09.2005
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Colegio La Inmaculada
Quito, Ecuador07.1997
Skills
- Capacity for self-learning and research
- Leader and good group management
- Proactive, responsible and collaborative
- Persistence in the presence of obstacles to meet objectives
- Planning and organizational skills to meet established deadlines, time management, keep up to date with calendars or schedules, establish and achieve objectives and goals
- Judgment and critical thinking in different situations that arise
- IT project management
- Administration and configuration of networking equipment
- Preparation of management reports
- IT incident management
- IT infrastructure
- IT problem management
- Network administration
- IT capacity planning
Accomplishments
- Collaborated with a team of 15 people on the migration and implementation of new IT platforms for the IT Systems Upgrade project at the City Museums Foundation. This project had a significant impact on the technological growth of the City Museums Foundation, allowing them to save resources and significantly reduce costs for the institution.
Certification
- CIBERSECURITY
- Coursera / Google: Sound the alarm: Detection and response July 10, 2024 / 21 hours https://www.coursera.org/account/accomplishments/verify/CEA5HGYRMGJH
- Coursera / Google: Assets, threats, and vulnerabilities Ma 24, 2024 / 21 hours https://www.coursera.org/account/accomplishments/verify/SJQ4TA9MWVLJ5
- Coursera / Google: Tools of the trade: Linux and SQL March 11, 2024 / 25 hours https://www.coursera.org/account/accomplishments/verify/JN6S227JR5F
- Coursera / Google: Connectivity and protection: Networks and network security January 3, 2024 / 14 hours https://www.coursera.org/account/accomplishments/verify/7TN96GYJFJK3
- Coursera / Google: Play it safe: Manage security risks December 5, 2023 / 12 hours https://www.coursera.org/account/accomplishments/verify/JLSVNQEF2UPU
- Coursera / Google: Fundamentals of Cybersecurity November 4, 2023 / 13 hours https://www.coursera.org/account/accomplishments/verify/B5E2KY3JTHJS
- ESET Antimalware Solutions Training Certification for Network Administrators (Console and Server) (4 hours) and Information Security Training Certification (4 hours) Company: Inforc Ecuador Cía. Ltda. Training location: Municipio del Distrito Metropolitano de Quito Quito - Ecuador [November 15, 2013]
- Certification in office suite software proficiency OpenOffice.org Company: Saslibre Training location: Fundación Museos de la Ciudad Quito - Ecuador [November 2010]
- Certificados Microsoft Course 2780B: Maintaining a Microsoft SQL Server 2005 Database (40 hours) [February 2009] Course 2779: Implementing a Microsoft SQL Server 2005 Database (40 hours) [November 2008] Course 2778: Writing Queries Using Microsoft SQL Server 2008 Transact-SQL (24 horas) [September 2008]
- Process Management and Continuous Improvement (32 hours) Company: Corporación Q Training location: Hospital de los Valles Quito - Ecuador [March and April 2009]
- Seminar “Planificación Estratégica” Company: CNCF y Fundación Ecuatoriana para el Desarrollo Social Training location: Hospital de los Valles Quito - Ecuador [May 15 and 16, 2008]
- Seminar “Human Relations, Teamwork and Conflict Resolution” Company: CNCF y Fundación Ecuatoriana para el Desarrollo Social Training location: Hospital de los Valles Quito - Ecuador [October 19 and 26, 2007]
- Certification in "Alcatel Omnipcx Enterprise Telephone System Administration – Alcatel Omnivista 4760 and Alcatel Switch Administration" Company: Telalca Quito – Ecuador [September 2007]
- Management of the Integrated Hospital Administrative System (S.A.H.I.) Clínica del Country y Hospital i Bogotá - Colombia [December 2005]
- Certification Microsoft Sales Especialist Company: Nexsys del Ecuador Quito – Ecuador [Julio 2005]
- Certifications McAfee: Network Intrusion Sales Professional. Network Intrusion Technical Professional.
- Seminar "INTELIGENCIA ARTIFICIAL” Training location: Universidad de la Fuerzas Armadas ESPE Quito – Ecuador [February 2004]
- Educational Informatics Seminar ESPE-2003 Virtual Education Training location: Universidad de la Fuerzas Armadas ESPE Quito – Ecuador [June 2003]
- Certification in LINUX Administration and Internet Services Training location: Universidad de la Fuerzas Armadas ESPE Quito – Ecuador [August 2002]
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteSalary Range
$45000/yr - $200000/yrTimeline
IT engineer (Incident Management)
TCS TATA CONSULTANCY SERVICE
09.2015 - 12.2018
Systems Chief
FMC - FUNDACION MUSEOS DE LA CIUDAD
06.2015 - 09.2015
Systems Manager
FMC – FUNDACION MUSEOS DE LA CIUDAD
04.2013 - 05.2015
Systems Technique
FMC – FUNDACION MUSEOS DE LA CIUDAD
09.2010 - 05.2013
Systems Coordinator
HOSPITAL DE LOS VALLES
05.2006 - 03.2010
Technology consultant
PC-NITRO CIA. LTDA. (DISTRIBUIDORES DE HARDWARE Y SOFTWARE DE COMPUTACIÓN, NETWORKING)
07.2004 - 11.2005
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Colegio La Inmaculada
Bachelor of Science - Major Systems an Information Sciences
Universidad de las Fuerzas Armadas ESPE