Monica Ruiz
Ontario,CA
Summary
Proficient in debt negotiation and customer service, ensuring timely resolutions and high satisfaction rates. Known for attention to detail and reliability in managing delinquent accounts.
Overview
12
12
years of professional experience
Work History
Enhanced Collections Assistant
Superior Court of California, County of Riverside
Riverside, CA
08.2022 - Current
- Process and manage delinquent accounts to ensure timely resolution of outstanding payments.
- Assist in preparing court documents related to collections, ensuring compliance with legal standards.
- Utilize case management software to track payment plans and account statuses efficiently.
- Communicate with debtors to negotiate payment arrangements and clarify account inquiries.
- Support collection efforts by updating records and maintaining accurate documentation of transactions.
- Streamlined internal processes by updating account information regularly and maintaining detailed documentation of all interactions with debtors.
- Conduct thorough research on the debtor's financial status, using information to tailor collection strategies accordingly.
- Provide exceptional customer service during collections calls, maintaining a professional demeanor while addressing sensitive financial matters.
- Assist in training new Collections Assistants, sharing best practices for successful debt recovery and client relations.
- Maintain a high volume of calls and meet the demands of a busy and productive group.
- Identify and contact customers with overdue accounts to address payment status.
- Document customer payment interactions and account statuses for future reference.
- Process payments for fines and fees, maintain accurate drawers, issue receipts, and update account balances.
- Collected court fees and fines and recorded amounts collected in Ecourt.
Debt Collector Agent
Ainsley Group & Associates
Orange, CA
06.2018 - 07.2022
- Negotiated payment arrangements with clients to resolve outstanding debts
- Conducted skip tracing to locate hard-to-find debtors effectively
- Utilized collection software to track accounts and manage communications
- Analyzed delinquent accounts to identify trends and recommend tailored collection strategies.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Maintained a high volume of calls and met the demands of a busy and productive group.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Trained new team members on scripts, company services, and collection strategies.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Negotiated settlements promptly, reducing the number of long-term delinquent accounts.
- Negotiated to collect the balance in full.
- Used skip tracing and other techniques to locate debtors.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Responded to customer inquiries and provided detailed account information.
Customer Service Representative
Greater Financial Group
Orange, CA
06.2016 - 03.2018
- Managed high-volume inbound calls while maintaining accuracy in data entry and documentation.
- Actively listened to customers, handled concerns quickly, and escalated major issues to a supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
Warehouse Clerk
Consolidated Staffing
Ontario, CA
12.2013 - 05.2015
- Kept the warehouse in compliance with safety and health regulations at all times.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
- Simplified order picking process with proper labeling and storage of products, reducing search time for items during fulfillment.
- Expedited urgent orders with prioritized packing and shipping procedures, ensuring timely delivery to customers in need.
- Simplified shipping and receiving processes for improved workflow.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unload goods from trucks and containers.
- Verified orders by comparing names and the quantity of items packaged with shipping documents.
- Checked and rechecked orders before packaging and shipping items.
Education
No Degree - Cosmetology
Marinello Schools of Beauty
Ontario06-2014
High School Diploma -
Options For Youth
Fontana11-2013
Skills
- Goal oriented
- Payment processing
- Debt negotiation
- Skip tracing
- Customer service
- Time management
- Multitasking
- Reliability
- Data entry skills
- Teamwork and collaboration
- Attention to detail
- Bilingual
Timeline
Enhanced Collections Assistant
Superior Court of California, County of Riverside
08.2022 - Current
Debt Collector Agent
Ainsley Group & Associates
06.2018 - 07.2022
Customer Service Representative
Greater Financial Group
06.2016 - 03.2018
Warehouse Clerk
Consolidated Staffing
12.2013 - 05.2015
No Degree - Cosmetology
Marinello Schools of Beauty
High School Diploma -
Options For Youth