Monica Salinas
Wills Point,TX
Summary
Dependable Administrator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Architectural Administrator
Eric L Davis Engineering
06.2023 - Current
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Maintains personnel records and updates internal databases to support document management.
- Enters and maintains departmental records in company database.
- Skilled at working independently and collaboratively in a team environment.
- Creates and sends out proposals and invoices
- Screen and transfer incoming calls, took down messages, and transmitted information and documents to internal personnel.
Project Coordinator
Eric L Davis Engineering
02.2021 - Current
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Looked over CAD and architectural drawings
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Responded to inquiries from callers seeking information.
3rd Key Manager
Claire's
11.2020 - 02.2021
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Counted registers and cleaned and secured shop at end of shift.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained team members in successful strategies to meet operational and sales targets.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
Lead Style Advisor
Justice Tween Brands
12.2019 - 08.2020
- Answer incoming telephone calls with professional and knowledgeable responses
- Meet incoming customers and provided immediate assistance
- Arranged merchandise to present visually appealing displays and attract clientele.
- Processed payments, entering sales in register for prompt customer service.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Trained new staff in product knowledge and customer service protocols.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
SALES
Lane Bryant
10.2016 - 11.2019
- Greeted customers, responded to questions and improved engagement with merchandise.
- Resolved customer complaints by investigating problems and developing solutions.
- Located and obtained merchandise based on customer needs and desires.
- Processed payments by totaling purchases and processing checks and credit and debit transactions.
- Helped organize stockroom by unloading shipments and performing inventory counts.
- Educated customers on new arrivals and future product arrivals to boost future revenue.
- Trained and mentored new sales representatives.
STORE ASSOCIATE
CVS
02.2019 - 06.2019
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Worked with loss prevention in monitoring shopper behavior.
Education
HIGH SCHOOL DIPLOMA -
FORNEY HIGH SCHOOL
License in Esthetician -
The Salon Professional Academy
Lewisville, TX08.2017
Skills
- Customer Service
- Sales
- Organizational Skills
- Microsoft Office (5 years)
- Cash Handling
- Cashiering
- Retail Sales
- Guest Services
- Merchandising
- POS
- Retail Management
- Pricing
- Planograms
- Upselling
- Project Coordination
- Microsoft Outlook
- Administrative Experience
- Management
- Leadership
- Microsoft Excel
- Store Management Experience
- Makeup Application
- Office Administration
- Schedule Coordination
- Executive Support
- Attention to Detail
- Team Collaboration
- Contract Administration
Certification
- Licensed Esthetician
Assessments
- Customer service, Proficient, 11/01/20, Identifying and resolving common customer issues
- Administrative support professional fit, Proficient, 10/01/20, Measures the traits that are important for successful administrative support professionals
Timeline
Architectural Administrator
Eric L Davis Engineering
06.2023 - Current
Project Coordinator
Eric L Davis Engineering
02.2021 - Current
3rd Key Manager
Claire's
11.2020 - 02.2021
Lead Style Advisor
Justice Tween Brands
12.2019 - 08.2020
STORE ASSOCIATE
CVS
02.2019 - 06.2019
SALES
Lane Bryant
10.2016 - 11.2019
HIGH SCHOOL DIPLOMA -
FORNEY HIGH SCHOOL
License in Esthetician -
The Salon Professional Academy
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