Summary
Overview
Work History
Education
Skills
Languages
Awards
References
Timeline
Generic

Monica Sanchez

Salt Lake City,UT

Summary

Experienced and motivated Hospitality worker with over a year of experience working in big hotels. Enthusiastic attitude, and commitment to serving as an honorable and hardworking team member. Strong multitasking skills, excellent customer service abilities, and great attention to detail. Committed to providing quality care for ultimate customer satisfaction.

Overview

2
2
years of professional experience

Work History

Hostess

Radisson Hotel
Salt Lake City, United States
04.2023 - Current
  • Welcomed guests and ascertained their dining needs
  • Seated guests and managed the seating chart
  • Monitored restaurant activity to determine seating and dining flow
  • Performed opening and closing duties, as needed
  • Assisted others with side work including, but not limited to cleaning, stocking, folding silverware, etc
  • Responded to guest inquiries and requests in a timely, friendly, and efficient manner.

Banquet Server

Hyatt
Salt Lake, UT
09.2023 - 02.2024
  • Greeted guests upon arrival and provided assistance throughout the event.
  • Carried trays of food items from kitchen to dining areas.
  • Served beverages and appetizers to guests in an efficient manner.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.

Housekeeping Supervisor

Montage Deer Valley
Park City, United States
02.2023 - 04.2023
  • Supervise employees in the daily process of cleaning vacant and stayover guest rooms
  • Ensure all common areas are clean and represent the standards of the hotel
  • Inspect all vacant ready and cleaned rooms daily to ensure corporate standards are met or exceeded at all times
  • Work closely with the front desk, department executives, maintenance, and general manager to address issues and concerns
  • Responsible for inventory control items in guest rooms
  • Replace/repair as needed.

Front Desk Agent

Montage Deer Valley
Park City, United States
10.2022 - 02.2023
  • Approached all encounters with guests in a friendly, efficient and service-oriented manner, contributing to increase in guest satisfaction
  • Check-in and check-out guest throught Opera successfully
  • Answered incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Handled cash and credit payments, adhering to the hotel's cash handling policy and PCI compliance.

Housekeeping Coordinator

Montage Deer Valley
Park City, United States
05.2022 - 10.2022
  • Responsible for assigning workers their duties and inspecting work for conformance to prescribed standards of cleanliness
  • Investigated complaints regarding housekeeping service and equipment, coordinating work activities among departments
  • Prepared daily room maintenance scheduled Inspected finished rooms for approval for re-booking
  • Read the log book, follow through special request, check traces reports and ensure that they are all completed
  • Do the housekeeping Opera opening by assigning room attendant sections and highlighting the VIP'S and special request on the assignment sheets
  • Prepare Supervisor assignments and have all the necessary report ready for them
  • Rush rooms as needed by the Front Desk calling the Supervisors.

Education

Bachelor -

Universidad Nacional Mayor de San Marcos
Lima
12.2019

Skills

  • Excellent Customer Service Skills
  • Excellent Communication Skills
  • Honesty and Integrity
  • Teamwork Skills
  • Multitasking Skills
  • Effective Sales Skills
  • Problem Solving Skills

Languages

  • English
  • Spanish

Awards

  • Nominated Sesonal Star, 2022
  • Nominated to the Masters Awards, 2023

References

  • Ramon Perdomo, Montage Deer Valley, ramon.perdomo@montage.com, 435-513-9575
  • Fowler Brown, Montage Deer Valley, fowler.brown@montage.com, 352-514-9816

Timeline

Banquet Server

Hyatt
09.2023 - 02.2024

Hostess

Radisson Hotel
04.2023 - Current

Housekeeping Supervisor

Montage Deer Valley
02.2023 - 04.2023

Front Desk Agent

Montage Deer Valley
10.2022 - 02.2023

Housekeeping Coordinator

Montage Deer Valley
05.2022 - 10.2022

Bachelor -

Universidad Nacional Mayor de San Marcos

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Monica Sanchez