Hardworking, dependable, and passionate team player with background in hospitality industry. Highly organized and committed to creating a welcoming atmosphere.
Overview
10
10
years of professional experience
Work History
Hostess
The Cheesecake Factory
03.2021 - 08.2022
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Answered customer questions about hours, seating, and menu information.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Provided cultural hoʻokipa and great communication skills.
Monitored seating area and checked restrooms regularly to keep spotless.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Firewatch
NSC Technologies Inc.
03.2017 - 05.2019
Maintained constant surveillance on areas where welding and other hot work was taking place.
Interacted effectively with members of work crew using cell phones, two-way radios and other communication devices.
Implemented fire safety plan and altered it depending upon weather, work location and other conditions.
Completed training to stay in peak physical fitness and handle challenging tasks.
Lead Team Member
Spirit Halloween Store
09.2016 - 11.2016
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Built strong relationships with customers through positive attitude and attentive response.
Worked with team to identify areas of improvement and devised solutions based on findings.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Teachers Aide
Stepping Stones Academy
05.2015 - 12.2015
Assisted teachers with supervision and care of group of children from the ages 3 months-6 years old.
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Supported student physical, mental, and social development using classroom games and activities.
Maintained safety and security by overseeing students in recess environments.
Supported classroom maintenance and upkeep, organizing books and materials.
Cashier/Sales Associate
Sports Authority
01.2013 - 01.2015
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Lifeguard
Aulani, A Disney Resort & Spa
06.2012 - 12.2012
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Provided friendly customer service to guests and addressed concerns.
Monitored safety of guests in and around swimming pool.
Inspected pools and pools areas for adherence to safety protocols.
Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
Education
GED -
James Campbell High School
Ewa Beach, HI
05.2012
Skills
Excellent customer service skills
Great communication and interpersonal skills
Capable of working with minimal supervision
Excellent at managing time and problem solving
High degree level of accuracy and strong attention to detail
Server/Bartender/Certified Designated Trainer at The Cheesecake Factory RestaurantServer/Bartender/Certified Designated Trainer at The Cheesecake Factory Restaurant