Summary
Overview
Education
Work History
Skills
Timeline
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Monica Sanders

Fort Lauderdale

Summary

Results-driven professional effective in implementing positive change while overseeing multiple tasks. A team player with great time management and organizational skills. Pursuing a Claims Analyst position with an established company.

Overview

23
23
years of professional experience

Education

Miami Carol City High
Miami Gardens, FL

Miami Dade Community College North Campus
Miami, FL

Work History

Claims Analyst

The Hartford Insurance
Sunrise
04.2018 - 09.2025
  • Analyzed claims data to identify trends and potential issues.
  • Evaluated documentation for accuracy and compliance with company policies.
  • Coordinated with adjusters to assess claim validity and coverage details.

Claims Examiner

Aetna insurance
Plantation
08.2007 - 04.2018
  • Reviewed claims for accuracy and compliance with policy guidelines.
  • Investigated discrepancies in claims through thorough research and documentation.
  • Communicated with healthcare providers to gather necessary information for claims processing.

Customer Service Representative

Aetna/Roadside insurance
Plantation
12.2002 - 07.2007
  • Provided exceptional customer support through phone and online communication.
  • Resolved inquiries by analyzing customer needs and offering tailored solutions.
  • Documented interactions using Aetna's customer relationship management software.

Skills

  • Claims analysis
  • Policy evaluation
  • Documentation review
  • Decision Making
  • State offsets
  • Short-term disability claims
  • Fmla and Maternity/bonding leave
  • Microsoft word
  • Workability system

Timeline

Claims Analyst

The Hartford Insurance
04.2018 - 09.2025

Claims Examiner

Aetna insurance
08.2007 - 04.2018

Customer Service Representative

Aetna/Roadside insurance
12.2002 - 07.2007

Miami Carol City High

Miami Dade Community College North Campus

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Monica Sanders