MONICA SANTIAGO DE JESÚS
Prattville
Summary
Hardworking and passionate job seeker with strong organizational skills and eager to secure a professional level position. Ready to help the team achieve company goals.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
The TJX Companies
08.2024 - Current
- Assists a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Provides daily translation assistance to non-English-speaking customers, ensuring seamless communication and a welcoming environment
- Accurately processes and prepares merchandise for the sales floor following company procedures and standards
Secretary
Taller De Jesus Oryapi Corp.
09.2014 - 07.2024
- Answered multi-line phone systems and greeted callers enthusiastically
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Scheduled appointments and conducted follow-up calls to clients
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies
- Interacted with multiple insurance vendors and professional services personnel to initiate insurance coverage, receive payment, and communicate vehicle repair instructions to clients
- Used Mitchell Connect software to initiate vehicle repair quotes and submit to leaders for final review prior to sending to insurance vendors
Nutrition Coach
Herbalife Nutrition Ltd.
09.2019 - 09.2022
- Educated current and prospective clients about long-term health benefits of balanced diets and exercise programs
- Retained excellent client satisfaction ratings through outstanding service delivery
- Utilized Herbalife resources and delivered engaging sales presentations to convey product benefits
- Attended advanced training sessions and conferences to increase product knowledge and productivity
- Assisted in product placement and visual merchandising, maintaining an attractive and inviting appearance
Education
Bachelor of Science - Biology
Universidad Interamericana De Ponce
05.2019
Skills
- Analytical Thinking
- Data Entry and Maintenance
- Time Management
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Merchandise Arrangements
- Creative Problem Solving
- Detail Oriented
- Safe Work Practices
- Customer Support
- Cash Register Operations
- Microsoft Office (Excel, PowerPoint, and Word)
Languages
English
Spanish
Timeline
Retail Sales Associate
The TJX Companies
08.2024 - Current
Nutrition Coach
Herbalife Nutrition Ltd.
09.2019 - 09.2022
Secretary
Taller De Jesus Oryapi Corp.
09.2014 - 07.2024
Bachelor of Science - Biology
Universidad Interamericana De Ponce
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