Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Santiesteban

Stuart,FL

Summary

Here's a tailored summary based on my **Background I have a diverse background in customer service, having worked as a waitress in a restaurant and in a dental clinic. In my role as a waitress, I developed strong skills in communication, multitasking, and teamwork, ensuring that customers received excellent service in a fast-paced environment. I thrived on building relationships with customers and managing their needs effectively. My experience in the dental clinic further enhanced my abilities, where I focused on patient care, scheduling appointments, and coordinating with the dental team. This combination of experiences has equipped me with a solid understanding of providing quality service and maintaining a positive atmosphere.

**What I Can Offer** I can offer a strong dedication to delivering exceptional customer service . My effective communication skills enable me to connect with individuals, understand their needs, and respond with empathy. I bring a proactive approach to problem-solving, ensuring that any issues are addressed swiftly and with a positive attitude. Additionally, my organizational skills allow me to manage multiple tasks efficiently, whether it's coordinating schedules or maintaining records. With a commitment to teamwork, I aim to contribute positively to any workplace

Overview

5
5
years of professional experience

Work History

Aspen Detal

Mónica Santiesteban
Stuart , FL
09.2024 - Current

• As a Patient Care Technician (PCT) at Aspen Dental, I managed the front desk, delivering excellent customer service by welcoming and assisting patients. I coordinated appointment scheduling, verified insurance coverage, processed payments, and maintained accurate records. Additionally, I focused on creating a positive and seamless experience for patients, ensuring professional and efficient care at all times.

Town Dental

Monica Santiesteban
Naples , FL
03.2022 - 09.2023

My experience at Town Dental was great, there was a good working environment and an excellent team, I felt very good fulfilling my responsibilities

Which were the following:

Welcoming patients

Scheduling appointments

Answering calls

Coordinating the dentists' schedules

Maintaining control over medical records and billing

Casa Blanca Mexican Restaurant

Monica Santiesteban
Naples, Fl
04.2020 - 02.2022

As a waitress in a restaurant my job involved serving customers, taking their orders, and ensuring they had an excellent experience .I learned to handle the fast-paced service environment while coordinating with the kitchen and other coworkers. I enjoyed interacting with customers and building relationships with them, which helped me improve my communication skills and attention to detail. This experience allowed me to develop a strong work ethic and become more organized in a dynamic setting.

Education

High School Diploma -

Golden Gate High School
Naples, FL
07-2020

Skills

I speak Spanish and English fluently

Effective communication

Organization

Teamwork

Quick and friendly problem-solving

Service knowledge

Timeline

Aspen Detal

Mónica Santiesteban
09.2024 - Current

Town Dental

Monica Santiesteban
03.2022 - 09.2023

Casa Blanca Mexican Restaurant

Monica Santiesteban
04.2020 - 02.2022

High School Diploma -

Golden Gate High School
Monica Santiesteban