Monica schafer
Applebee's Neighborhood Grill & Bar
Greensburg,IN
10
years of professional experience
Dynamic Assistant Manager with a focus on customer service, operational management, and team leadership. Proven track record in enhancing kitchen efficiency and fostering positive dining experiences.
Results-driven professional with extensive experience in team leadership. Skilled in staff training, customer service, and process improvements, contributing to increased efficiency and customer satisfaction in fast-paced environments.
Work History
Assistant Manager
3 Years 10 Months- Supervised daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored team members on menu knowledge and operational procedures.
- Implemented process improvements, enhancing kitchen efficiency and order accuracy.
- Assisted in inventory management, optimizing stock levels to meet demand.
- Developed staff schedules, balancing labor costs with business needs effectively.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Conducted performance evaluations, providing constructive feedback to team members.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Server/Head Bartender
6 Years 5 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Implemented upselling techniques, increasing average check totals and revenue generation.
- Coordinated food and beverage orders with kitchen staff to streamline operations.
- Trained new team members on menu offerings and service protocols, enhancing team efficiency.
- Resolved guest complaints promptly, fostering positive dining experiences and repeat business.
- Maintained cleanliness and organization of dining areas to comply with health standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma
Servsafe Manager - Servsafe
Skills
Operational management
Team leadership
Staff training and development
Employee scheduling
Inventory management
Performance tracking
Financial oversight
Problem-solving
Decision Making
Team motivation
Customer service
Team building
Timeline
Assistant Manager
Applebee's Neighborhood Grill & Bar
09.2022 - 07.2026Read More
Server/Head Bartender
Chilis's Bar and Grill
02.2016 - 07.2022Read More
Jennings County High School
High School Diploma
Read More
Online
Servsafe Manager from Servsafe
Read More