Monica Scholting
Omaha,NE
Summary
Results-driven professional with a proven track record of exceeding targets through diligent and efficient work practices. Reliable team member thriving in challenging environments, particularly within the medical field, while excelling in independent assignments. Committed to contributing to business success by leveraging strong teamwork skills and a proactive approach to problem-solving. Quick to adapt and proficient in computer applications, consistently eager to exceed expectations and deliver exceptional results.
Overview
29
29
years of professional experience
Work History
Client Manager
Titan Medical Group
Omaha, NE
09.2021 - Current
- Developed tailored solutions addressing specific client needs and challenges.
- Led cross-functional teams to implement strategic initiatives for clients.
- Analyzed client feedback to identify areas for service enhancement and process improvement.
- Led training sessions to ensure team adherence to compliance standards and service protocols.
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique nursing needs.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Trained new employees on company policies, procedures, and best practices, ensuring seamless integration into the team dynamic.
- Led team meetings focused on continuous improvement, fostering an environment of open dialogue and constructive feedback among team members.
- Analyzed market trends to inform client strategies and improve service offerings.
- Facilitated regular communication between clients and nursing travelers during contract.
- Mentored junior staff, promoting best practices in client management processes.
- Developed and maintained strong client relationships to enhance satisfaction and retention.
Recruiter
Titan Medical Group
Omaha, NE
01.2021 - 09.2021
- Streamlined candidate sourcing processes using advanced applicant tracking systems to enhance efficiency.
- Conducted in-depth interviews and assessments to evaluate candidate qualifications and cultural fit.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Mentored junior recruiters on effective sourcing techniques and best practices in candidate engagement.
- Analyzed recruitment metrics to identify trends and improve overall hiring effectiveness consistently.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Developed strong understanding of the nursing industry, allowing for targeted recruiting efforts for specialized positions.
House and business cleaning
Self employed
Omaha, NE
03.2016 - 01.2021
- Advertise for new customers on neighborhood apps
- Give possible new customers bids
- Clean their house
- Bill customers
- Updated records with information for effective business recordkeeping.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Carried out high-quality cleaning work with little oversight.
- File records to keep system efficient and information organized.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Paraprofessional
Millard Public Schools
Omaha, NE
06.2015 - 05.2017
- Helped outside of the classroom to monitor and protect students, including assisting with the bus and in the cafeteria.
- Offered extra assistance to disabled students such as helping them access facilities and use assistive devices.
- Entered lunch money to students accounts
- Helped secretary enter students information
- Worked with struggling students in math and spelling
- Taught students about positive social behaviors and skills for building relationships with others.
- Supported students in need of extra support with close mentoring and project assistance.
- Assisted in implementing individualized education plans (IEPs) for students with diverse learning needs.
- Monitored student progress and behavior, providing feedback to teachers for continuous improvement.
Medical business specialist
Alegent Health
Omaha, NE
12.1998 - 01.2015
- Trained new employees on the Swim and Signature computer programs
- Merged both programs. Tested new possible programs. Deleted duplicate patient files
- Checked in patients, scheduled appointments. Entered patient information
- Worked with coding department and did charge entry
- Help open two new doctors offices
- Worked moving patient paper charts to the new electronic medical record system
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Reviewed activities regularly to identify opportunities for improvement.
- Received and routed incoming mail, packages, and deliveries.
- Determined team targets and implemented plans to achieve goals at individual and group level.
- Guided visitors to staff members and business locations with warm, personable approach.
- Ordered, organized, and rotated supplies.
- Worked with managers to address problems such as wrong insurance information and wrong patient charges
Receptionist
Schrier Ford
Omaha, NE
10.1996 - 07.1998
- Answer phone
- File service papers
Education
High School Diploma -
Millard West High School
Omaha, NE05.1998
Skills
- Responsibility
- Attention to detail
- Communication
- Problem solving
- Teamwork
- Advocate of a positive work environment
- Computer skills
- Health and safety
- Client services
- Strategy development
- Team oversight
- Coaching personnel
- Client profile building
- Clientele interactions
- Customer service
- Time management
- Customer complaint resolution
- Account management
- Sales presentations
- Staff training and development
- Relationship building
Timeline
Client Manager
Titan Medical Group
09.2021 - Current
Recruiter
Titan Medical Group
01.2021 - 09.2021
House and business cleaning
Self employed
03.2016 - 01.2021
Paraprofessional
Millard Public Schools
06.2015 - 05.2017
Medical business specialist
Alegent Health
12.1998 - 01.2015
Receptionist
Schrier Ford
10.1996 - 07.1998
High School Diploma -
Millard West High School