Monica Sellers
Binghamton,NY
Summary
Efficient Sorter known for high productivity and ability to complete tasks swiftly. Possess specialized skills in rapid item categorization, quality control assurance, and inventory management. Excel in time management, adaptability, and teamwork, ensuring seamless operations in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Sorter
CPC Logistics
Kirkwood, New York
07.2023 - Current
- Trained new employees on proper sorting techniques and procedures.
- Sorted and categorized items according to size, type, and condition.
- Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
- Sorted pallets, boxes or other material by hand to maintain order.
- Inspected items for damage, defects or discrepancies prior to sorting.
Cashier
Boscov's
Binghamton, NY
10.2019 - 07.2023
- Answered customer questions and provided store information.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained work area and kept cash drawer organized.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Customer Service Representative
Tolls by mail
, NY
03.2017 - 03.2018
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided exceptional customer service to ensure customer satisfaction.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Price Chopper Golub
10.2015
Education
Broome Community College
Binghamton, NY01.2017
Regents Diploma -
Binghamton High School
Binghamton, NY06.2014
Video Production Certificate - Computer and technology skills, Video and audio skills
Broome-Tioga BOCES
Binghamton, NY01.2014
Skills
- Public speaker
- Good with math
- Quick learner
- Proficient in ASL
- Workstation organization
- Production deadline management
- Sorting techniques
- Process management
- Workflow management
- Speed and accuracy
- Workstation housekeeping
References
- Tanicqua Ramseur, (607)-761-5647
- Eric Baker, (607)-621-7291
Awards
- GPA Improvement, 06/22/11
- Exceptional Effort Humanities, 06/22/11
- Construction Career Day, 10/02/13
Timeline
Sorter
CPC Logistics
07.2023 - Current
Cashier
Boscov's
10.2019 - 07.2023
Customer Service Representative
Tolls by mail
03.2017 - 03.2018
Price Chopper Golub
10.2015
Broome Community College
Regents Diploma -
Binghamton High School
Video Production Certificate - Computer and technology skills, Video and audio skills
Broome-Tioga BOCES