Monica Selva Gonzalez
Lynwood ,CA
Summary
Senior Certified Pharmacy Technician with proven expertise at Health Care Pharmacy in enhancing patient care through accurate medication dispensing and effective inventory management. Skilled in insurance billing and customer service, I consistently resolved issues and improved operational efficiency, fostering collaboration with healthcare providers to optimize outcomes. Experienced with medication dispensing, patient communication, and inventory management. Knowledge of regulatory compliance and quality assurance ensures safe and effective pharmacy operations. Thrive in a multitasking setting.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Certified Pharmacy Technician
A1 Pharmacy
Alhambra, CA
02.2008 - 07.2022
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Prepared and dispensed medications accurately according to prescriptions.
- Assisted pharmacists in maintaining inventory levels and ensuring proper storage conditions.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Developed and implemented improvements to pharmacy organization system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
Certified Pharmacy Technician
Health Care Pharmacy
Monterey Park, CA
07.2022 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring availability of essential pharmaceutical supplies.
- Processed prescriptions using pharmacy management software efficiently.
- Educated patients on medication usage, side effects, and storage requirements.
- Collaborated with healthcare professionals to optimize patient care outcomes.
- Verified prescription accuracy and resolved discrepancies promptly.
- Implemented best practices for medication safety and regulatory adherence consistently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Education
Pharmacy Technician -
Everest College
Alhambra, CASkills
Data entry
Attention to detail
Problem-solving skills
Customer service
Insurance billing
HIPAA regulations
Manual and automated medication dispensing
Pharmaceutical calculations
Pharmacy law compliance
Inventory management
Dosage form preparation
Multitasking and organization
Certification
- CPhT - Certified Pharmacy Technician
- First Aid/CPR Certified
Timeline
Certified Pharmacy Technician
Health Care Pharmacy
07.2022 - Current
Certified Pharmacy Technician
A1 Pharmacy
02.2008 - 07.2022
Pharmacy Technician -
Everest College