Summary
Overview
Work History
Education
Skills
References
Timeline
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Monica Simpson

Leetonia,Columbiana

Summary

Clinically trained COTA/L skilled in assisting patients and nursing/aids as well as performing variety of clinical and customer service tasks. Experience in answering patient and family questions, managing patient documentation, daily notes and weekly progress notes. Easily multi-tasks in fast-paced environments. Strong in personal communication skills and cultural awareness.

Overview

20
20
years of professional experience

Work History

Certified Occupational Therapist Assistant/Licensed

Absolute Health Services
North Canton, OH
01.2015 - Current
  • Provided direct patient care in accordance with established standards, policies and procedures of the Occupational Therapy Department.
  • Participated in interdisciplinary team meetings to discuss client progress and plan further interventions.
  • Instructed patients and families on proper use of adaptive equipment to promote independence in home or community settings.
  • Collaborated with other health professionals such as physical therapists, speech-language pathologists and physicians regarding client care needs.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Service Representative

Ameripath Youngstown Labs
Poland, OH
08.2004 - 02.2010
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Communicated with insurance companies to provide patient information.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Associate of Applied Science - Occupational Therapy Assistant

Kent State University
East Liverpool, OH
05-2014

Skills

  • Direct Patient Care
  • Patient Care Standards
  • Interdisciplinary Collaboration
  • Customer Service
  • Schedule Coordination
  • Documentation Abilities

References

References available upon request.

Timeline

Certified Occupational Therapist Assistant/Licensed

Absolute Health Services
01.2015 - Current

Customer Service Representative

Ameripath Youngstown Labs
08.2004 - 02.2010

Associate of Applied Science - Occupational Therapy Assistant

Kent State University

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Monica Simpson