Monica Smith
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work History
Store Manager / Print Production Manager
The UPS Store
05.2005 - Current
- Manage daily store operations while ensuring exceptional customer service and smooth workflow
- Oversee print production projects for businesses, churches, and nonprofit organizations
- Coordinate staff scheduling, training, and day-to-day team support
- Train employees on company policies, procedures, and operational updates
- Ensure compliance with corporate standards, policies, and service expectations
- Handle administrative and financial responsibilities including month-end financial close, payroll, accounts payable and receivable, monthly billing, and purchasing office and retail supplies
- Maintain organized office systems and support business operations efficiently
- Perform clerical and administrative tasks including multi-line phone systems, email communication, typing, scanning, faxing, and copying
- Manage incoming and outgoing mail and packages from major shipping carriers
- Assist customers with shipping, printing, and business service solutions
- Maintain strong customer relationships through effective communication and problem-solving
- Developed promotional strategies to increase store traffic and sales.
- Handled customer inquiries and resolved issues promptly and professionally.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted regular team meetings to align goals and improve performance.
- Managed daily banking activities such as deposits and withdrawals.
Education
Hair Design - Cosmetology
Victoria’s Academy
03.2023 - 05.2024
Kennewick High School
Kennewick, WASkills
- Customer Service
- Office Administration
- Store Operations
- Staff Training & Supervision
- Scheduling & Team Coordination
- Print Production
- Accounts Payable/Receivable
- Payroll Support
- Billing & Invoicing
- Multi-Line Phone Systems
- Shipping & Receiving
- Organizational Skills
- Communication
- Problem Solving
- Microsoft Office / General Computer Skills
Timeline
Hair Design - Cosmetology
Victoria’s Academy
03.2023 - 05.2024
Store Manager / Print Production Manager
The UPS Store
05.2005 - Current
Kennewick High School