Monica Smith
Hobby Lobby
San Antonio,TX
1
Certification
27
years of professional experience
Dynamic professional with extensive experience in training, customer relations and small business operations. Adept at building relationships, I have success in driving repeat business and developing junior associates.
Work History
Certified Custom Framer
1 Year 7 Months- Head cashier responsibilities, maintaining accuracy in cash transactions and upholding company standards for financial integrity.
- Designs custom framing solutions tailored to client specifications and preferences.
- Utilizes specialized tools and equipment safely and accurately to create precision cuts for mats and frames according to client specifications.
- Increased sales in the Custom Frame Shop by 20% by developing relationships with new and existing clientele.
Owner
10 Years 5 Months- Directed daily operations, ensuring accurate and efficient task completion by team members
- Oversaw comprehensive business operations, including HR, budgeting, payroll, and financial reporting.
- Cultivated and sustained robust client relationships to drive repeat business and generate referrals.
Project Manager
3 Years 3 Months- Lead 50 team members that maintained a large Federal Commissary warehouse, stocked sales floor, provided janitorial services and sanitized the meat cutting room.
- Maintained compliance with DECA Federal regulations throughout all phases of a six million dollar stocking and janitorial services contract. Provided Quality Control for contract operations.
- Recruited and oversaw personnel to achieve performance and quality targets; to include staff scheduling, meetings and performance reviews.
- Mentored junior team members, fostering their growth and development within the organization.
Professional Development Trainer
11 Years 3 Months- Cultivated a network dedicated to fostering personal and professional development for small business owners.
- Oversaw logistics and organization of 4 large scale events annually or for business seminars and workshops.
- Evaluated training effectiveness through participant feedback and performance assessments.
- Facilitated workshops and seminars, fostering a collaborative learning environment for participants.
Education
Bookkeeping & Business Machines
Human Resources Certification
Skills
Client relationship building
Team leadership in small enterprises
Strategic networking skills
Clear communication skills
Accomplishments
Award winning public speaker and small business coach on the national level.
Certification
- State of Hawaii Notary Public
- Speaker, Trainer & Coach, John Maxwell Leadership Development
- People Skills and Public Speaking, Dale Carnegie Course
- Personality Psychology Assessment, Florence Littauer Personality Plus Method
- Certified Custom Framer, Hobby Lobby Custom Framer Program
Timeline
Certified Custom Framer
Hobby Lobby
11.2024 - CurrentRead More
Owner
Central Oahu Cleaners
09.2012 - 02.2023Read More
Project Manager
Kamai Group
03.2009 - 06.2012Read More
Professional Development Trainer
Paradise Development
08.1999 - 11.2010Read More
Central Oahu Community School For Adults
Bookkeeping & Business Machines
Read More
Central Oahu Community School For Adults
Human Resources Certification
Read More