Monica Smith
BayCare Outreach Laboratories
St. Petersburg,FL
2027
years of professional experience
Detail-oriented customer service representative with over 20 years of experience. Skilled in data entry and team collaboration, enhancing service delivery and streamlining processes to improve customer satisfaction.
Work History
Customer Service Representative/ Lab Asst
20 Years 8 Months- Resolved customer inquiries via phone, email, and in-person interactions to ensure satisfaction.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Utilized laboratory information systems to manage patient records and track specimen processing efficiently.
- Trained new staff on customer service protocols and best practices to maintain quality standards.
Lab Assistant
- Maintained laboratory equipment, ensuring proper functionality and adherence to safety protocols.
- Processed samples using various analytical techniques, contributing to data accuracy and reliability.
- Organized and prepared materials for experiments, streamlining workflow efficiency.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Timeline
Customer Service Representative/ Lab Asst
BayCare Outreach Laboratories
10.2005 - CurrentRead More
Lab Assistant
DSI
1999 - 2005Read More
Penn Trafford High
High School Diploma
Read More