Monica Solis
Aurora,CO
Summary
My Greatest achievement in an organization is being able to work for the company's values and expectations. Setting and meeting individual goals along with team goals is always the priority. The ability to multitask and take on challenges for future growth.
Overview
3
3
years of professional experience
Work History
Air Ramp Supervisor
UPS
Denver, CO
11.2021 - Current
- Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
- Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
Customer Service Representative
Ewing Irrigation & Landscape Supply
Centennial, CO
08.2022 - 10.2022
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Customer Order Specialist
Home Depot
Aurora, CO
10.2021 - 08.2022
- Monitored orders and delivered status updates to customers regarding arrivals
- Contacted vendors to determine shipping dates and availability for specific items to notify customers
Millwork Sales Specialist
Home Depot
Aurora, CO
07.2021 - 10.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Worked to get special-order product ordered to the satisfaction of the customer.
Service Desk Representative
Homedepot
Aurora, CO
01.2021 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Diploma - Diesel Technician
Lincoln College of Technology - Denver
Denver, CO06-2024
High School Diploma -
Kipp Northeast Denver Leadership Academy
Denver, COSkills
- Skilled in OrderUp, ESVS, Registers, MyCD, First Phones
- Cash handling, Material returns, and order fulfillment
- Adaptability
- Load Planning Communication
- Problem-Solving
- Cargo Equipment Operation
- Dependable and Responsible
- Safety Procedures Compliance
- Heavy Lifting
- Organizational Skills
- Complaint Resolution
- Professional Telephone Demeanor
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Customer Service Representative
Ewing Irrigation & Landscape Supply
08.2022 - 10.2022
Air Ramp Supervisor
UPS
11.2021 - Current
Customer Order Specialist
Home Depot
10.2021 - 08.2022
Millwork Sales Specialist
Home Depot
07.2021 - 10.2021
Service Desk Representative
Homedepot
01.2021 - 07.2021
Diploma - Diesel Technician
Lincoln College of Technology - Denver
High School Diploma -
Kipp Northeast Denver Leadership Academy