Monica Sosthand
Port Arthur,TX
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
SETEX / Program Assistant/Driver
SETMA Medical Center of
01.2020 - Current
- Oversees heavy load of administrative tasks
- Answering calls and redirecting to appropriate location
- Proof read and edited documentation for department to correct mistakes prior to publication
- Communicating between program participants and managerial staff, creating and updating program schedules and assisting in planning and managing program events
- Registration of patients and collection of payments.
- Supported planning and coordination of Outpatient Behavioral Health program and associated activities.
- Offered technical support and troubleshot issues to enhance office productivity.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed client intake procedures according to internal standards for new admissions.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Provided timely transportation of diverse clients to healthcare facilities.
HR Office Assistant/ HCS Provider
Loving Arms
04.2010 - 03.2020
- Trained staff on operating procedure and company services
- Facilitated the background check process for new hires
- Prepared payroll and scheduling.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
- Logged information regarding naps, feedings and any medications administered.
- Provided lunchtime assistance to monitor clients assist with eating and serve food.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Drove van to safely pick up and drop off
Lead Jewelry Consultant/Key Holder
Gordons Jewelry
10.2013 - 12.2016
- Resolved employment-related disputes though proactive communication
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service standard goals
- Assist customers in making decisions or suggestions in making purchases
- Developed relationships with potential clients and provided individualized customer service to maintain longevity of accounts.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
High School Diploma -
Lincoln High School
Houston, Texas5.1992
Skills
Skills
- Teamwork
- Multitasking and Organization
- Program Administration
- Excellent Customer Service Skills
- Community Mental Health Programs
Reference available upon request.
References available upon request.
Timeline
SETEX / Program Assistant/Driver
SETMA Medical Center of
01.2020 - Current
Lead Jewelry Consultant/Key Holder
Gordons Jewelry
10.2013 - 12.2016
HR Office Assistant/ HCS Provider
Loving Arms
04.2010 - 03.2020
High School Diploma -
Lincoln High School
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