Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monica Soto

Monica Soto

Port Jervis,NY

Summary

Seasoned Correction Officer and Health Aide with a robust background in inmate supervision and crisis intervention, honed at NYSDOCCS and Department Of Education. Demonstrates a proven track record in regulatory compliance and fostering skill development, alongside compassionate patient care.

Excels in report writing and certified in first aid/CPR, embodying a blend of rigorous discipline and empathetic support.


Overview

27
27
years of professional experience

Work History

Correctional Officer

NYSDOCCS
06.2017 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Bears assigned firearm and hand weapons; follow all prescribed procedures relevant to the assigned functions for the purpose of safeguarding all Corrections staff, property. and facilities within scope of responsibility.
  • Qualified in First Aid/CPR , Firearm, Defensive Tactics

Correctional Officer

Pike County Correctional Facility
06.2008 - 06.2017
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Perform all work in compliance with all laws, rules and regulatory standards governing the operations of the Correctional Facility and programs, and the confinement, safety, health and protection of criminal offenders.
  • Perform critical incarcerated Individual classification, count and control while maintaining fire and safety, key control, perimeter security.
  • Attend all scheduled training qualified in First Aid/CPR, Firearms and Defensive Tactics.

Home Health Caregiver

St Dominic's Home
04.2004 - 06.2008
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
  • Provided mobility assistance such as walking and regular exercising.
  • Provided physical assistance for mobility, promoting independence and safety in the home environment.
  • Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
  • Helped clients with medications

Health Aide

Department Of Education
09.1998 - 03.2004
  • Improved patient comfort by providing attentive and compassionate care.
  • Monitored vital signs and reported changes in condition to medical staff, ensuring timely interventions.
  • Recorded patient information in patient journals and notified nursing supervisors of changing or unusual conditions.
  • Contributed to a positive work atmosphere through effective teamwork, communication, and collaboration with colleagues.
  • Streamlined documentation processes, maintaining accurate records of patient progress and interventions.
  • Transported and accompanied patient to doctor visits or hospital.
  • Maintained home care records, changes in doctor's orders, diet or personal living activities.
  • Observed and reported on patient conditions and changes.
  • Increased patient satisfaction with personalized attention to individual needs and preferences.
  • Provided emotional support during difficult times, fostering trust and positive relationships with patients.
  • First Aid/CPR
  • Worked within the department of Health to assist with eye, hearing and Immunization.

Education

Therapeutic Recreation

Bronx Community College
Bronx, NY

GED -

Samuel Gompers
The Bronx, NY
10-1995

Skills

  • First aid/CPR training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Inmate supervision
  • Mental health awareness
  • Correctional facility procedures
  • Policy enforcement
  • Restraint techniques
  • Report writing
  • Regulatory compliance
  • Defensive tactics and Firearms

Languages

Spanish
Native or Bilingual

Timeline

Correctional Officer

NYSDOCCS
06.2017 - Current

Correctional Officer

Pike County Correctional Facility
06.2008 - 06.2017

Home Health Caregiver

St Dominic's Home
04.2004 - 06.2008

Health Aide

Department Of Education
09.1998 - 03.2004

Therapeutic Recreation

Bronx Community College

GED -

Samuel Gompers

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