Monica Stefko
Customer Service
Gays,IL
Summary
Versatile and results-oriented professional with a proven track record at CHI Overhead Doors, enhancing operational efficiency and customer satisfaction. Excelled in leadership roles at Monster Energy, demonstrating exceptional organizational and verbal communication skills. Achieved significant improvements in process optimization and team productivity, leveraging expertise in Microsoft Office and conflict resolution.
Overview
9
9
years of professional experience
Work History
CHI Overhead Doors
General Labor
Arthur, IL
12.2021 - Current
- we assemble garage doors
- Maintained an organized inventory of supplies needed for completing jobs efficiently.
- Kept current on industry trends by attending training sessions offered by manufacturers.
- Conducted inspections of completed installations to verify compliance with local building codes and regulations.
Monster Energy
Team Leader
Monterrey, Nuevo Leon
09.2019 - 12.2021
- carry out promotion and presence of the same energy drink, such as holding massive events, such as concerts or race car events, customer service at all times.
- Developed new roast profiles based on customer feedback and preferences.
- Adjusted roast profiles to achieve desired flavor profile for each coffee batch.
- Assisted in training new employees on proper use of roasters and safety protocols.
Chubb
sales sopport
Monterrey, Nuevo Leon
06.2017 - 09.2019
- Carry out operational movements, such as business registration, use of daily mail, make calls with clients for quotes, carry out negotiations.
- Worked effectively in team environments to make the workplace more productive.
- Operated a variety of machinery and tools safely and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Call Center | Chubb Seguros Mexico
collection executive
Monterrey, Nuevo Leon
06.2016 - 06.2017
- make outbound calls, to collect policies, as well as receive calls from agents to execute the corresponding collections.
- Processed customer payments accurately and efficiently.
- Identified trends in customer contacts and suggested changes to improve the call center process.
- Initiated outbound calls to follow up on orders or inform customers of new services and products available from the company.
Education
High School Diploma -
9
MONTERREY NUEVO LEON12-2013
Skills
- Time management
- Organization
- Verbal communication
- Conflict resolution
- Maintenance & repair
- Leadership
- Public speaking
- Microsoft office
Affiliations
- Customer service, responsibility, good organization, I like new challenges, I learn quickly, I like to listen, I analyze each of the possibilities to be able to perform efficiently and with good quality, I am honest and have a good attitude. schedule appointments, mail management, make calls
Languages
Spanish
Full Professional
English
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionSoftware
Excel
Microsoft
Timeline
CHI Overhead Doors
General Labor
12.2021 - Current
Monster Energy
Team Leader
09.2019 - 12.2021
Chubb
sales sopport
06.2017 - 09.2019
Call Center | Chubb Seguros Mexico
collection executive
06.2016 - 06.2017
High School Diploma -
9
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