Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Stenson

Easton

Summary

Dynamic Spa Manager with a proven track record at Glade Springs Spa, excelling in staff management and customer satisfaction. Enhanced service delivery through innovative training programs and effective scheduling, resulting in increased client engagement. Strong collaborator with expertise in performance evaluations and a commitment to fostering team development.

Overview

6
6
years of professional experience

Work History

Spa Manager

Glade Springs Spa
Cle Elum, WA
07.2025 - Current
  • Oversaw spa operations, ensuring high-quality service delivery and client satisfaction.
  • Managed staff scheduling, optimizing resource allocation to meet peak demand periods.
  • Developed and implemented training programs for new employees, enhancing service consistency.
  • Collaborated with wellness professionals to create innovative spa treatment packages, increasing customer engagement.

Salon Owner/Operator

Salon Estheva
Cle Elum, WA
01.2020 - Current
  • Managed daily salon operations.
  • Supervised staff performance, providing training and mentorship to enhance skills and efficiency.
  • Implemented inventory management systems to streamline product ordering and reduce waste.

Cosmetology Instructor

Paul Mitchell
Spokane Valley, WA
07.2024 - 04.2025
  • Developed and implemented curriculum for advanced cosmetology techniques.
  • Mentored students in practical applications of hair, skin, and nail care.
  • Evaluated student performance through assessments and feedback sessions.
  • Organized workshops to enhance student skills in emerging beauty trends.
  • Enhanced classroom learning environment through innovative teaching methods.
  • Fostered a supportive atmosphere encouraging student engagement and creativity.
  • Oversaw compliance with state regulations and accreditation standards in education delivery.

Education

Instructor License - Cosmology

Paul Mitchell The School
Spokane Valley, WA
06.2025

Skills

  • Staff management
  • Employee coaching
  • Spa operations
  • Performance evaluations
  • Customer feedback analysis
  • Facility maintenance
  • Schedule management
  • Hiring procedures
  • Employee supervision
  • Software use
  • Teamwork and collaboration

Timeline

Spa Manager

Glade Springs Spa
07.2025 - Current

Cosmetology Instructor

Paul Mitchell
07.2024 - 04.2025

Salon Owner/Operator

Salon Estheva
01.2020 - Current

Instructor License - Cosmology

Paul Mitchell The School