Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Monica Stone

Lansing,IL

Summary

Collections/Billing/ Customer Service professional who is a self-starter and capable of effectively functioning with minimal supervision, known for taking initiative and highly skilled at meeting challenges and deadlines. A team player who is attentive to detail and produces quality results, is also an expert in various computer software applications.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Advocate

Opploans
02.2020 - Current
  • Responsible for but nothing limited to making sure customers have the very best experience possible when calling in regarding loan accounts. Extending payment dates, coordinating pandemic relief, refinancing loans, approving hardship plans, payment processing, refund and rescission.

Sr. Auto Loan Collector/Underwriter

CNAC Auto Finance
03.2018 - 01.2020
  • Responsibilities include but not limited to making sure buyers made loan payments on schedule, payment operations, completing insurance claims, maintaining repossessions, skip tracing, wage garnishments, making collections calls, as well as taking credit applications and approving loans.

SR. Collections Agent

EOS CCA
02.2016 - 03.2018
  • Responsibilities include but not limited to working in the Medical Customer Service sector as well as 3rd party medical collections. In the Customer Service department my responsibilities are appointment scheduling, updating insurance information, processing insurance claims, confirming future Dr. appointments.
  • In the 3rd party region I am a Sr. collections Agent, my duties entail making outbound collections calls, settlement negotiations, drafting payment agreements, updating customer credit reporting, submitting insurance claims, drafting documents for bankruptcy as well as other documents, also handling cross calls for Jr. Agents.

Billing Specialist

Law Offices of Jeffery M. Leving
06.2012 - 02.2016
  • Accountable for over the phone as well as face to face communications with clients regarding billing in the firms Family Law Division. Drafting payment agreements for current and former clients, meeting with Attorneys and clients to obtain retainers and present contracts, resolving billing discrepancies or disputes, worked closely with Paralegals to draft motions to withdraw and consent judgements, in addition to attending court with attorneys to resolve billing matters.

Education

Associate - Biology

Chicago State University
Chicago, IL
05.2004

Skills

  • Billing
  • Collections
  • Data Entry
  • Microsoft Excel
  • Outlook
  • Claims
  • Medical billing
  • Loan processing
  • Customer service
  • Retail math
  • Phone etiquette
  • Sales
  • Basic math
  • Guest relations
  • Pricing
  • Communication skills
  • Customer relationship management
  • Negotiation
  • Microsoft Word
  • Microsoft Outlook
  • Windows
  • Front desk
  • Hotel experience
  • Hospitality
  • Guest services
  • Cash handling
  • POS
  • Time management
  • Underwriting
  • Analysis skills
  • Accounting
  • Organizational skills

Certification

  • Driver's License
  • September 2020 to January 2025

Timeline

Customer Advocate

Opploans
02.2020 - Current

Sr. Auto Loan Collector/Underwriter

CNAC Auto Finance
03.2018 - 01.2020

SR. Collections Agent

EOS CCA
02.2016 - 03.2018

Billing Specialist

Law Offices of Jeffery M. Leving
06.2012 - 02.2016

Associate - Biology

Chicago State University

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Monica Stone