Monica Szczepkowski

• Assisted students in understanding program requirements and academic policies.
• Provided guidance on course selection and career planning to enhance student outcomes.
• Developed resources and materials to support student orientation and engagement initiatives.
• Conducted one-on-one advising sessions to address individual student concerns and questions.
• Developed strong relationships with faculty members, fostering an environment of collaboration in support of student goals.

Managed inbound call operations for icare and payment services departments.

• Assisted customers with care-package orders for incarcerated loved ones.

• Helped employees resolve payroll issues and gain access to self-service payroll portals.

• Maintained professionalism and accuracy in high-volume call environments.

• Evaluated client submissions for compliance with industry standards and best practices.
• Provided detailed feedback to improve project quality and alignment with client objectives.
• Collaborated with team members to streamline review processes and enhance efficiency.
• Analyzed data trends to identify areas for improvement in project outcomes and deliverables.
• Developed training materials to support new reviewers in understanding evaluation criteria.

• Developed and executed effective merchandising strategies to enhance product visibility.
• Analyzed sales data to optimize product placement and inventory management.
• Collaborated with cross-functional teams to implement promotional displays and marketing initiatives.
• Trained and mentored junior merchandisers on best practices in visual merchandising.

Managed collections for approximately 1,000 commercial accounts.

• Processed lien waivers, notices to owners, liens, and bond claims.

• Handled high-volume inbound and outbound customer communication.

• Managed multiple email inboxes and notarized company documents.

• Utilized systems including Excel, Word, Adobe Acrobat Pro, Epicor, Kronos, Outlook, and Experian.

• Led branch operations to enhance customer service and streamline processes.
• Developed and implemented strategic plans to achieve business growth targets.
• Mentored staff in sales techniques, improving team performance and engagement.
• Analyzed market trends to identify opportunities for product offerings adjustment.
• Evaluated loan applications and customer financial information.
• • Educated customers regarding available credit options.
• .• Managed over 500 customer relationships.
• • Resolved customer complaints and maintained excellent client rapport.
• • Assisted with opening a new location and training new employees.

• Supervised employees in sales, inventory, and cash handling procedures.

• Resolved customer concerns and maintained store operations.

• Assisted with merchandising and inventory organization.

• Trained staff and contributed to weekly sales initiatives.