Monica Tapia
Ontario,CA
Overview
11
11
years of professional experience
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Work History
Team Lead
WALMART DISTRIBUTION
CHINO , CA
07.2020 - 07.2021
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Participated in cross-functional team-building activities.
- Identified stock imperfections, assigned grades and noted production
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Cultivated productive and safe atmosphere while supervising team of 30 employees working with equipment.
- Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
- Directed and supervised team of 80 associates engaged in many types of development.
- Designed strategic plan for component development practices to support future projects.
- Worked 2 different stations each month to provide optimal coverage and meet production goals.
- Quickly adapted plans and adjusted high equipment to maintain high standards of functionality and safety.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Prepared shipments per day with many orders completed products.
- Trained new associates by relaying information on company procedures, safety requirements and knowledge and delivered constructive criticism upon completion of job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
MANAGER
MARK CHRISTPHER DEALERSHIP
Ontario, CA
04.2021 - 11.2021
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Accomplished multiple tasks within established timeframes.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Caregiver
Inland Respite
CORONA, CA
03.2019 - Current
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Provided safe mobility support to help patients move around personal and public spaces.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Maintained frequent supervision of residents unable to call for assistance.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Built strong relationships with clients to deliver emotional support and companionship.
Floral Designer Assistant
LYNETTES FLOWERS
ONTARIO , CA
05.2015 - 08.2019
- Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Worked closely with 1800flowers to maintain optimum levels of communication to effectively and efficiently complete projects.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Worked with many customers to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-day-day duties accurately and efficiently.
SERVER
Dennys Diner
ONTARIO , CA
01.2016 - 01.2018
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Greeted and maintained relationships with regular customers.
- Served needs of more than 15 customers in busy dining environment.
- Prepared beverages and filled food orders for customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification to enforce age regulations for alcoholic beverages.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
Certified Cosmetologist - Cosmetology Education
RTC School
Mira Loma California 01.2017
High School Diploma -
Colony High School
Ontario, CA05.2014
Skills
- Production Monitoring
- Performance improvement
- Key performance indicators
- Workplace safety
- Employee Evaluation
- Quality control
- Staff education and training
- Knowledgeable in computer technology
- Client Service
- Cash Handling
- Complaint resolution
- Safety processes and procedures
- Excellent communication skills
- Great managing areas
- Very efficient with time
- Critical Thinking
- Decision Making
- Time Management
- Problem Identification
- Relationship Building
Timeline
MANAGER
MARK CHRISTPHER DEALERSHIP
04.2021 - 11.2021
Team Lead
WALMART DISTRIBUTION
07.2020 - 07.2021
Caregiver
Inland Respite
03.2019 - Current
SERVER
Dennys Diner
01.2016 - 01.2018
Floral Designer Assistant
LYNETTES FLOWERS
05.2015 - 08.2019
Certified Cosmetologist - Cosmetology Education
RTC School
High School Diploma -
Colony High School